Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Salwa Khan

PMO Business Analyst
Houston,TX

Summary

Business Analyst Results-driven and detail-oriented PMO Business Analyst with a strong foundation in project management methodologies and business analysis. Aiming to contribute analytical expertise and process improvement skills within a dynamic PMO environment. Proven ability to assess project requirements, optimize workflows, and facilitate effective communication between cross-functional teams. Seeking a challenging role to leverage my skills in data analysis, stakeholder engagement, and project coordination to drive successful project outcomes within the organization.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

ASSISTANT PROJECT MANAGEMENT ANALYST

NETROBIN
HOUSTON, TX
01.2023 - Current
  • Collaborate within an agile team, managing multiple projects and implementing deployment strategies across staging and production environments
  • Engage with key stakeholders from Legal, Marketing, Service, Finance, and Sales Operations to gather requirements, define new features, and document business processes
  • Contribute substantively to project documentation, encompassing functional and technical designs, and create comprehensive end-user guides
  • Provide essential support to the PMO Director and project managers by assisting in data gathering and analysis
  • Apply analytical skills to extract insights from large-scale, complex datasets, informing data-driven decision-making processes
  • Take charge of project scheduling activities, offering regular status updates, forecasts, and reports to ensure the overall success of projects
  • Conduct internal team meetings, addressing individual blockers, delegating tasks, and fostering an innovative environment
  • Manage the creation of project documentation, including functional and technical designs, and end-user guides
  • Plan the lineup of deployments and organizational structure, ensuring adherence to tight deadlines by coordinating multiple teams effectively
  • Develop and present well-organized training diagrams to clients, facilitating a clear understanding of relevant functionality
  • Act as a bridge between the development team and clients through continuous collaboration, ensuring seamless communication and understanding.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

BUSINESS ANALYST

SHERPANEER
VIENNA, VA
06.2022 - 01.2023
  • Manage and prioritize the Salesforce support queue, providing prompt responses to end-user inquiries, fulfilling requests, and resolving system incidents in a customer-centric manner
  • Collaborate with stakeholders to understand business processes and standardize data input into new systems
  • Lead user management activities, including setting up user accounts and assigning user profiles in Salesforce
  • Exceeded the set data accuracy benchmarks, reaching 90% precision
  • Lead new hire onboarding and develop training materials to facilitate smooth transition.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Executed analysis of risks and identified risk mitigation strategies.

Education

B.S - IT Management

Western Governors University

Skills

Problem-solvingundefined

Certification

SALESFORCE ADMINISTRATOR

Timeline

ASSISTANT PROJECT MANAGEMENT ANALYST

NETROBIN
01.2023 - Current

BUSINESS ANALYST

SHERPANEER
06.2022 - 01.2023

B.S - IT Management

Western Governors University

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Salwa KhanPMO Business Analyst