Salwa Sameer

• Instruct group games, promoting effective exercise techniques and safety protocols
• Motivate kids through consistent support and accountability during games.
• Greet parents and checked in children to Edge Kids in a professional and friendly manner
• Work with children ages 12 weeks through 12 years
• Manage a room full of 15-30 children during games and activities per shift
• Provided personalized assistance to prospective members, addressing inquiries and promoting benefits.
• Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
• Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
• Managed about 60 calls a day and emails per day.

• Developed individualized fitness programs tailored to create fun games and activities.
• Instructed group games, promoting effective exercise techniques and safety protocols.
• Motivated kids through consistent support and accountability during games.
• Adjusted plans to enhance engagement.
• Collaborated with team members to create a positive gym environment for all members.
• Greeted parents and checked in children to Edge Kids in a professional and friendly manner
• Energetic, enthusiastic and motivated
• Comfortable with children ages 12 weeks through 12 years
• Worked with about 8-20 kids per shift.

• Attended meetings while taking and consolidating notes
• Transcribed, proofread, and file legal documents prior to deadlines
• Created files for clients and prospective clients
• Created electronic records in appropriate software of client’s information
• Conducted detailed client intakes and entered information into company database
• Translated from English to Spanish when necessary
• Managed travel logistics for the attorney when needed
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality
• Communicated with clients, opposing counsel and other related personnel to keep all parties informed on updates
• Boosted office productivity by maintaining an accurate calendar of appointments and deadlines
• Reviewed Deed of Trust, Title Commitment, and Quit Claim Deeds
• Communicated pertinent information to clients via phone, email, and mail
• Assisted with planning and scheduling meetings through use of calendar and paper appointments to meet deadlines
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence
• Account Reconciliation of client files
• Managed approximately 100 incoming calls, emails and faxes per day.

• Handled all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services
• Resolved inbound telephone and/or electronic inquiries in a timely manner
• Demonstrated strong analytical, reasoning and negotiating skills, in a courteous and tactful manner while also exercising patience in dealing with customers, the general- public and interfacing departments under difficult circumstances
• Demonstrated the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion
• Follow up if necessary to ensure satisfaction and completion
• Answered approximately 60 calls a days

• Processed manual and electronic time sheets
• Reduced errors in payroll calculations by meticulously reviewing timesheets and ensuring accurate data entry
• Ensured timely payments to employees by adhering to strict processing deadlines
• Resolved payroll discrepancies quickly and successfully
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
• Maintained confidentiality of employee records and payroll information
• Managed approximately 120 timesheets per day

Underway