Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saly Correa

Lexington,SC

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Overview

6
6
years of professional experience

Work History

IT Service Desk Analyst

TD Bank
03.2021 - Current
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
  • Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
  • Established strong working relationships with internal stakeholders, fostering collaboration and improving overall IT service delivery.
  • Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
  • Boosted first-call resolution rates by proactively researching common user issues and developing targeted solutions.
  • Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Paralegal

Hernandez Law Firm
06.2018 - 01.2019
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.

Education

Bachelor of Science - Criminal Justice

Columbia College
Columbia, SC
06.2020

Associate of Arts - Paralegal Studies

Midlands Middle College
West Columbia, SC
08.2018

Skills

  • Data Backup and Recovery
  • System monitoring
  • Network Troubleshooting
  • Ticketing system proficiency
  • Remote Support
  • Operating systems knowledge
  • Hardware support
  • Software Support
  • Service Desk Experience
  • Escalation management
  • Microsoft Outlook
  • Complaint resolution
  • Office Administration
  • Notary Public
  • File Organization
  • Database Research
  • Critical Thinking
  • Attention to Detail
  • Effective Multitasking

Languages

Spanish
Native or Bilingual

Timeline

IT Service Desk Analyst

TD Bank
03.2021 - Current

Paralegal

Hernandez Law Firm
06.2018 - 01.2019

Bachelor of Science - Criminal Justice

Columbia College

Associate of Arts - Paralegal Studies

Midlands Middle College

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Saly Correa