Saly George
West Bloomfield,MI
Summary
Problem solver with a proven track record of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Product Marketing Manager
AT&T
01.2014 - 01.2018
- Negotiated publisher contracts to ensure compliance with all business requirements and regulatory standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Responsible for driving multi-regional million-dollar annual revenue.
- Created payment plans for customers with outstanding balances and ensured they adhere to plans.
- Secured customer satisfaction by consistently delivering monthly orders on time.
- Defined technical business requirements for system development enhancements.
Manager Quality/M&P/Process
AT&T
04.2004 - 12.2013
- Bridged the communication gap between AT&T and several hundred competitors, ensuring smooth and effective interaction.
- Effectively led multiple system software conversions, and executed testing requirements within deadlines as department team lead.
- Improved business processes by standardizing and streamlining methods
- Efficiently managed executive appeals and daily customer escalations, prioritizing timely investigation and resolution.
- Lead Account Manager served as the first line of contact for resolving escalations, implementing system updates, and conducted virtual training sessions.
- Developed and updated documentation for multiple websites, ensuring clear and organized information for efficient maintenance and accessibility.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CLEC Information Pages Coordinator (Promoted)
AT&T
11.2001 - 04.2004
- Secured revenue for sales personnel as escalation contact and compiled 3rd party vendor billable revenue
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
Master of Science Administration (Human Resources) -
Central Michigan University
Kalamazoo, MI01.2007
Bachelor of Arts - Legal Administration -
University of Detroit Mercy
Detroit, MI01.2002
Associates - Legal Assistant/Paralegal -
Macomb Community College
Clinton Township, MI01.1998
Skills
- Teamwork and Collaboration
- Work Planning and Prioritization
- Complex Problem-Solving
- Verbal and written communication
- Business Analysis and Reporting
- Customer Relationship Management
Awardsandaccolades
- Recipient of multiple Key Contributor Awards
- Awarded several You Matter and Above and Beyond acknowledgements
Timeline
Product Marketing Manager
AT&T
01.2014 - 01.2018
Manager Quality/M&P/Process
AT&T
04.2004 - 12.2013
CLEC Information Pages Coordinator (Promoted)
AT&T
11.2001 - 04.2004
Master of Science Administration (Human Resources) -
Central Michigan University
Bachelor of Arts - Legal Administration -
University of Detroit Mercy
Associates - Legal Assistant/Paralegal -
Macomb Community College
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