Saly Sangare
Malden,ME
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Program Director
Cooperative For Human Services
02.2024 - 03.2025
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Identified risks to develop mitigation plans.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
Manager
HMS Host International
06.2017 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Direct Support Professional
Department Of Developmental Services
05.2019 - 01.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Supervisor
Potbelly's Sandwich Shop
10.2018 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Direct Care Worker
Swift Agency
01.2015 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
High School Diploma -
Liceu Ludjero Lima
Cape Verde07-2011
Skills
- Scheduling coordination
- Administration
- Program assessment
- Customer support experience
- Problem-solving
- Teamwork
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Program leadership
Certification
- MAP Certification
- CPR
- First Aid
- PABC
- Human Service Officer
- PBS
Languages
Portuguese
Native or Bilingual
French
Professional Working
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Program Director
Cooperative For Human Services
02.2024 - 03.2025
Direct Support Professional
Department Of Developmental Services
05.2019 - 01.2022
Supervisor
Potbelly's Sandwich Shop
10.2018 - 08.2021
Manager
HMS Host International
06.2017 - 11.2023
Direct Care Worker
Swift Agency
01.2015 - 06.2016
High School Diploma -
Liceu Ludjero Lima
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