Saly Sangare
Lynn,MA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
10
10
years of professional experience
Work History
Costumer Service
Burlington Coat Factory Department Store
05.2015 - 06.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Direct Care Worker
Swift Agency
01.2015 - 06.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Supervisor
Potbelly's Sandwich Shop
06.2018 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Manager
HMS Host International
05.2017 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
Direct Support Professional Supervisor
Département Of Developmental Services
03.2021 - 04.2023
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Assistam Program Director
Cooperative For Human Services
01.2024 - Current
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Maintained and updated project related documents.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Identified risks to develop mitigation plans.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Provided personalized coaching to direct care staff, promoting professional growth and improved job performance.
- Managed staff schedules efficiently, ensuring optimal coverage and maintaining high-quality care for clients.
- Improved team communication by conducting regular meetings and providing ongoing feedback to direct care staff.
- Collaborated with interdisciplinary teams to develop comprehensive support plans addressing clients'' physical, emotional, and social needs.
- Enhanced client well-being by developing individualized care plans and implementing customized interventions.
- Reduced incident rates through diligent monitoring and implementation of safety protocols.
- Streamlined documentation processes, resulting in more accurate and timely reporting of client progress.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed targeted training sessions for direct care staff designed to address identified skill gaps or areas needing improvement.
- Optimized budget allocation by closely tracking expenses and identifying cost-saving measures where appropriate.
- Cultivated strong relationships with community partners, expanding available resources for clients in need of additional support services.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Health Science -
Northshore Community College
Danvers, MAHight School Diploma -
Liceu Ludjero Lima
Cape Verde07.2011
Skills
- CPR
- PAC
- MAP
- FA
- CPR
- Schedule Management
- Inventory
- Health Education
- Risk Analysis
- Budget Planning
- Administrative Staff Supervision
- Professional Demeanor
- Facility Management
- Staff Scheduling
- Crisis Management
- Performance monitoring
- Process Implementation
- Inventory and restocking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Sp
Full Professional
French
Full Professional
Italian
Limited Working
Timeline
Assistam Program Director
Cooperative For Human Services
01.2024 - Current
Direct Support Professional Supervisor
Département Of Developmental Services
03.2021 - 04.2023
Supervisor
Potbelly's Sandwich Shop
06.2018 - 08.2021
Manager
HMS Host International
05.2017 - 11.2023
Costumer Service
Burlington Coat Factory Department Store
05.2015 - 06.2016
Direct Care Worker
Swift Agency
01.2015 - 06.2016
Health Science -
Northshore Community College
Hight School Diploma -
Liceu Ludjero Lima
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