Salyha Atif
Belmont,CA
Summary
Accomplished Business Manager with a proven track record at Hallmark Aviation services for Qatar Airways, excelling in operations management and team leadership. Spearheaded strategic initiatives to enhance operational efficiency and foster a high-performance culture. Expert in business administration and adept at motivating staff, significantly improving service quality and operational standards.
Overview
3
3
years of professional experience
Work History
Business Manager
Hallmark Aviation services for Qatar Airways
San Francisco, CA
10.2023 - Current
- Developed comprehensive business plans to guide strategic decisions toward long-term goals.
- Collaborated with HR to recruit, onboard, and retain top talent.
- Established policies and procedures to boost operational efficiency.
- Optimized workflows to boost operational efficiency and cut expenses.
- Facilitated seamless team interaction through consistent meeting schedules.
- Performed comprehensive opening, closing, and shift transition duties to maintain compliance.
- Formulated strategies to enhance 100% service quality.
- Communicated client priorities, delivering presence and business objectives.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Documented inspection results and logged hazard evaluations.
- Led routine safety discussions with team to maintain adherence to safety standards.
- Delivered training on PPE usage and safety protocols.
- Directed cessation of tasks that endangered workers' health.
- Enhanced efficiency by developing productivity initiatives.
Operations Manager
G2 Secured Staff
San Francisco, California
08.2022 - 10.2024
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with team leaders on quality audits.
- Managed staffing needs through recruitment, selection, onboarding and training, and disciplinary action as necessary.
- Analyzed and controlled materials, supplies, and equipment operational expenses.
- Enforced federal, state, local, and company rules for safety and operations.
- Inspected boarding passes, passports, visas, and other documents for accuracy before allowing passengers onto planes.
- Completed routine and incident-related documentation.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified that all necessary equipment was loaded into each plane before take off.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Operated controls on explosive detection system to manipulate and clear images.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Transportation Security Officer
Covenant Aviation Security, TSA
Sfo, California
04.2022 - 08.2022
- Watched each individual to assess demeanor and look for suspicious behavior.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Verified photo IDs and tickets to allow guests passage.
- Communicated effectively with team members while performing duties under pressure.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Maintained knowledge of current aviation security standards and best practices.
- Provided excellent customer service in a fast-paced environment.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Operated controls on explosive detection system to manipulate and clear images.
- Searched individuals and baggage for weapons and other prohibited items.
Education
MBA - Finance
National University of Science And Technology
Pakistan06-2012
Skills
- Documentation and reporting
- Operations management
- Client relationship management
- Data confidentiality
- Decision-making
- Employee scheduling
- Safety protocols and procedures
- Budget creation
- Customer relationship management
- Operational oversight
- Team building and leadership
- Budget administration
- Risk assessment and management
- Financial oversight
- Human resources management
- Employee motivation
- Documentation proficiency
- Staff training
- Active listening
- PPE use
- Task prioritization
Affiliations
- Scheduling staff
- Recurute satff
- audit for airline
provide best customer service
providing best service as per client request
monitor staff performance
managaging all above wing opretion for Qatar airways
Accomplishments
- achieved monthly KPI score by providing excellent service to the client
- Trained staff to provide the best service as per client requirement
- Budget control
- Jet bridge safety inspector to controls jet bridge incidents.
- CHC certified Trainer for Qatar
- Managing daily opretion with in limited hours
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Business Manager
Hallmark Aviation services for Qatar Airways
10.2023 - Current
Operations Manager
G2 Secured Staff
08.2022 - 10.2024
Transportation Security Officer
Covenant Aviation Security, TSA
04.2022 - 08.2022
MBA - Finance
National University of Science And Technology
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