Summary
Overview
Work History
Education
Skills
Race car team owner and driver
Timeline
Generic

Sam Abergel

Simi Valley,CA

Summary

Seasoned Service Manager bringing over 39 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Able to make good sound decision's that are good for clients and also good for the store. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated manager with over 39 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

36
36
years of professional experience

Work History

Service Manager

Rusnak Auto Group
05.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed department processes and procedures to boost customer satisfaction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored service staff performance and provided feedback for improvement
  • Hired, trained and supervised team of service staff members to meet business goals
  • Developed and maintained positive relationships with customers to build rapport and trust

Director of Fixed Operations

Rusnak Auto Group
06.2009 - 05.2023
  • Boosted staff loyalty and reduced turnover with introduction of innovative programs.
  • Drove optimization of client experience, surpassing corporate objectives and delivering additional business growth.
  • Monitored financial performance through daily reports.
  • Cultivated strong internal, customer and manufacturer relationships.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Directed fixed operations of as many as 65 team-member group, driving service excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
  • Oversee 2 different locations and train new Parts Managers and Service managers for Both Audi and Porsche. After Covid I took over Audi store while still overseeing Service and Parts operation at Porsche for 2 1/2 years. Last September went back to Porsche store full time until this past May when I was asked to come assist with Volvo store which is proving to be challenging task as this is 6th or 7th attempt with Volvo in this auto mall.
  • I was member of Porsche's Round table for 5 years, met annually with out German counter parts to discuss and implement changes in processes to enhance transactions and also to streamline operations and communications for Porsche stores ion North America.,was representative for region 12 which has 13 dealerships.

Service and Parts Director

Westoaks Chrysler Dodge / Rusnak ( Buy/sell )
08.1987 - 06.2009
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed one of top 10 parts departments in U.S., had 19 employees in parts department, 6 delivery trucks doing 2 runs daily. obtained gross profit in wholesale parts of average of $250,000 monthly and average of $650,000 in gross profit for total parts department and average of $450,000 in labor gross profit. team of 24 technicians with over 50% of them being bumper to bumper technicians.
  • I was president of Service and Parts managers Guild for 8 years and active member for 11 years

Education

General Education - General Education

Ventura College
Ventura, CA

Skills

  • Hospitality and Accommodation
  • KPI Monitoring
  • Performance Appraisal
  • Continuous Improvement
  • Forecasting
  • Culture Development
  • Staff Motivation
  • Customer Service Management
  • Guest Satisfaction
  • Energetic and Outgoing
  • Service and Parts Teams Management

Race car team owner and driver

Owned and operated a race car team with 3 race cars running with N.A.S.A. , SCCA and WEC endurance racing league. Managed 3 pit crews at times, offered seat time for rent as a arrive and drive format for licensed race car drivers. Offered coaching and education of car control for younger drivers. Coached for Street Survival where we taught young drivers car control techniques to help build confidence for newer driver, all proceeds donated to local charities.

Timeline

Service Manager

Rusnak Auto Group
05.2023 - Current

Director of Fixed Operations

Rusnak Auto Group
06.2009 - 05.2023

Service and Parts Director

Westoaks Chrysler Dodge / Rusnak ( Buy/sell )
08.1987 - 06.2009

General Education - General Education

Ventura College

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Sam Abergel