Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Sam Adtani

Sam Adtani

Customer Services Consultant
Euless,Texas

Summary

SUMMARIZATION OF PROFILE Professional with over 9+ years of experience who excels at getting things done. This includes 15 years in Customer Service professional and strategic program coordination, brand management and strategy, celebrity & event management, process excellence, and people management, overall Dynamic Global Chief of Staff & Director. Developing reports and presentations, the senior directors were informed, serving as a departmental project coordinator, keeping up the effectiveness of the organization, for projects or departments, ideating plans, giving departmental leaders assistance, decision-making for the business, selecting, educating, training, managing, and assessing employees. Establishing and putting into practice policies and procedures while supervising various aspects of particular projects. Arranging, directing, and coordinating events to accomplish goals or enhancing an organization's visibility. Capable of leading a core team of employees, but also capable of liaising with and coordinating the activities of external sponsors, vendors, and other key players in the success of every event. The ability to effectively handle multiple tasks while maintaining effective communication with others. Established a reputation for mapping digital capabilities to strategic aims; enhanced transformational skills in accordance with trends and advancements to keep the organization at the forefront; a counsellor, strategist, and visionary with expertise in efficiency optimization. Guide and oversee a thorough team strategy and plan that covered positioning, launch strategy, public relations, and team support. Expertise in developing integrated marketing strategies, Collaborations, and Alliances to enable optimum market penetration for clients. COMPETENCY FORTE Setting and implementing strategies Overseeing operations Leading teams Building relationships Ensuring compliance Making decisions Providing leadership Management Communication Strategic thinking Interpersonal skills Adaptability Problem-solving Stress Management Remote work Technology Diversity and inclusion SOP, SLA & KPI Management Sustainability Data-driven decision-making Virtual leadership Networking Industry trends Administrative Writing Skills Managing Processes Organization Analyzing Information Strategic Program & Event Management Patient & Flexible Multi-Tasking Time Management Goal-Oriented Accountable Innovative Attention to Detail ED-Tech Operations Alliance Coordination & Management Digital Marketing & Brand Coms Brand Management, GTM & PR Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

25
25
years of professional experience
6
6
Certifications
1
1
Language

Work History

Leadership Member

GoodData
Sanborn, IA
07.2022 - Current
  • The responsibility entails guiding and overseeing teams of employees or volunteers, ensuring their effective coordination and collaboration to accomplish predetermined goals and objectives
  • As the person in charge of the department, the role involves supervising the day-to-day activities, which encompass tasks such as customer services, budget management, strategic planning, and project coordination
  • Develop and implement strategies to achieve the organization’s goals and objectives
  • Make decisions that affect the organization and its operations

Associate Director / Chief of Staff

OLA Electric & ANI Technologies
Bangalore
03.2021 - 03.2023
  • Operations & Program Coordination for collaborations)
  • Taking charge of the comprehensive management of diverse programs throughout their lifecycle, including directing activities related to program vision, roadmap, and go-to-market (GTM) strategy
  • Overseeing various roles involved in coordinating multiple programs, such as program and sales strategy, relationship management, business planning, training, reporting, and program delivery
  • By comprehending essential business requirements, evaluating program suitability, analyzing market trends, and assessing future viability, the task involves crafting a new proposition that drives revenue growth and enhances overall customer loyalty.

Customer Service Representative/ Ground Staff

American Airlines
Dallas, TX
06.1998 - 09.2000
  • Recruited, lead, coaches, guided, mentors, developed and manage a team of AA
  • Inspires and motivates the teams to achieve assigned sales and reporting targets
  • Meet or surpass your weekly/monthly personal KPIs
  • Leads and carries out hiring initiatives to maintain the necessary levels of top-tier talent in all designated locations
  • To ensure excellence, daily field visits are made, and a market-wide visible presence is maintained
  • Develop effective working relationships with the store's management and employees.

Education

Post - Executive International Business Management

University of Texas, Arlington, Texas
Business and Administration Management(3yr, CL) Project Management(2Yr, Class Lead

12th - undefined

Trinity High School, Euless, Texas

10th - undefined

Euless Junior High, Euless, Texas

Skills

Customer Services

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Accomplishments


  • By staying knowledgeable and proactive, it becomes possible to make informed decisions and take appropriate actions to leverage opportunities and mitigate potential risks
  • Gold24, Ukraine – Russia - Mumbai December 2015 –December 2016
  • Played a significant role in the establishment of Gold24.in, an Indian startup, starting from its bootstrapping stage
  • The focus was on creating an international eCommerce platform for jewelry, catering to the markets of Russia and Ukraine
  • This involved contributing to various aspects of the setup, including strategic planning, operational execution, and fostering partnerships to ensure the successful launch and growth of the marketplace
  • Supervised the Indian authorized signatory for Gold24 Mumbai, India and managed smooth functioning of E-Commerce
  • Operations in India
  • Contributed majorly in as part of the Gold24 PR Livewire Campaign and ensured its successful Global Launch: https://www.einnews.com/pr_news/
  • Duniya LLC
  • UAE / GULF February 2009 – December 2015
  • Senior
  • Executive Assistant to MD / Senior
  • Manager Operations
  • I assisted the Chairman in managing corporate functions by analysing the financial and operational data that I received from various divisions and group companies
  • Organized and facilitated meetings and conferences, including preparing agendas & minutes for same and made the necessary business travel arrangements
  • Managed the membership dues to various organizations, subscription, distribution and circulation lists
  • Developed, edited & distributed itineraries, letters, memos and meeting minutes and kept a track of events and meetings to ensure no miss
  • Conducted communication with select outside parties on behalf of Supervisor, including suppliers, shareholders, business contacts
  • As a Value Stream Lead for a multi-country deployment in the APAC region, I was leading a team of Functional Analysts to implement a global business transformation program which involved in CSR / POSH activities and multi layered deliverables on online platforms and applications
  • IBM Global Process Services – Mumbai October 2004-February 2009
  • Executive Assistant /Assistant Manager – Operations & Training
  • Time Management, Set up meetings, Reservation of meeting rooms, technical equipment and catering service
  • Arrangement of national and international conference calls
  • Detailed travel arrangement and organization, Travel accounting, Event- and workshop-management
  • Arrangement of visa letter for countries where necessary
  • Preparation and creation of meeting, event, workshop agendas
  • E-Mailbox handling for supported management, Collect input and summaries from team members
  • Request and tracking of data sheets
  • BPO management, stationary management, Stand in for colleagues in case of vacation and sickness
  • Wireless Retail – Dallas, TX (USA) September 2000-October 2004, Major Projects/ Accomplishments Across The Career
  • Successfully managed the following UHNI client’s coordination:
  • J&K House Operations & Project Coordination
  • IPL - World Economic Forum, Davos (WEF)
  • Ambani Weddings – Isha & Anand and Shloka & Akash Ambani
  • Petro-Chem Conferences and BOD meetings
  • India & Gujarat Summit with Hon’ble Prime Minister’s Team
  • Choppers / Private planes coordination
  • Fleet Management of Luxury / sports cars, Yachts and Private boats / jets
  • Worked for Institutional relations with HN Hospital, Ambani School and Singhania School in India
  • Organized personal/exclusive CMD events & Celebrity Management (IPL match, F1 races)

Certification

CERTIFICATIONS / TRAININGS

Timeline

Leadership Member - GoodData
07.2022 - Current
Associate Director / Chief of Staff - OLA Electric & ANI Technologies
03.2021 - 03.2023
Customer Service Representative/ Ground Staff - American Airlines
06.1998 - 09.2000
University of Texas - Post, Executive International Business Management
Trinity High School - 12th,
Euless Junior High - 10th,
Sam AdtaniCustomer Services Consultant