Sam Aiuppa
West Chicago,IL
Summary
Strong Director of Business Development, proficient in transforming key customer relations into valued strategic business partner relationships. Experienced sales professional accomplished in new business development, penetration of customer base, and continuous revenue growth. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with the target market. Consistently recognized for sales performance and excellence in customer service. Achievements include expanding the customer base by 50% and bringing in more than $500,000 in new sales revenue. Excellent customer service, research, and conflict resolution skills. Flexible schedule and capability to travel up to 10% of the time. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Skilled Business Development leader with 5 years of experience leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
24
24
years of professional experience
Work History
Director of Business Development
Matrix Coating Solutions
10.2022 - Current
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
Outside Sales Account Executive
Matrix Coating Solutions
10.2019 - 10.2022
- Developed new business by networking with prospects and valuable customers at ZOHO and golf outing events.
- Negotiated contracts and closed sales with new and existing clients.
- Used CMR to handle current portfolio and prospective leads.
- Maintained updated CRM recordsto meet the requirements of the sales team and GDPR regulations.
- Negotiated, prepared, and signed contracts with clients.
- Tracked sales calls in the database for relationship management.
- Exceeded company average revenue goals by 50%.
- Tracked weekly sales to develop corrective action planning reports.
- Recorded and maintained sales prospect and sales data continually and accurately within ZOHO customer relationship management system.
- Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
- Reached anaverage of 10% of sales goals each year.
- Sold over $1,000,000,000 in services during thepast 3 years..
- Total sales 2021 $1,100,000,00 / 2022 $1,200,000,00 / 2023 $1,300,000,00. Total sales average per year: $1,900,000,000-$2,300,000,000.
- Implemented innovative sales tactics that led to increased revenue generation and market penetration.
- Continuously refined personal selling approach based on historical data analysis, leading to consistent improvement in close rates over time.
- Leveraged strong networking skills to establish connections with key decision-makers in target industries, opening doors for new business opportunities.
- Utilized CRM software to effectively manage leads, track progress, and maintain organized records of all sales activities.
- Developed lasting relationships with clients through consistent communication, understanding their needs, and offering relevant solutions.
- Negotiated favorable contract terms for clients while maintaining company profitability.
- Maintained extensive knowledge of industry trends, competitors, and emerging technologies to stay ahead of the curve in a competitive landscape.
- Worked closely with the inside sales team to coordinate efforts around lead generation, prospecting strategies, and follow-up protocols for maximum efficiency.
- Exceeded quota targets regularly by maintaining a robust pipeline of opportunities, nurturing leads, and closing deals effectively.
- Attended trade shows and conferences regularly to increase brand visibility.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
National Account Executive
Maine's Paper & Food Service Inc.
10.2016 - 10.2020
- Acts as the main liaison between Maine and the Midwest region, Darden group consists of 195 restaurants, including Oliver Garden, Longhorn Steak House, Capital Grill, Season 52, Yardhouse, and Eddie V's.
- Manages all product requests, promotions, and delivery requirements for all 195 restaurants in my region.
- Responsible for communicating and managing the various departments within Maine's distribution center. Working with avariety Department including Transportations, Warehouse, and Customer service.
- Coordination of Darden requested promotional auto shipments with theCustomer Service team.
- Creates Slow Moving and Obsolete inventory report for assigned distribution center and presents to Director of Darden National Accounts monthly which encompasses items that have thirty days without movement or are no longer active.
- Reviews SIAR (Stock Inventory Account Report) weekly with Darden buyer to determine items of concern and communicates with Darden on any action taken.
- Review Out of Stock Log daily for assigned distribution center which encompasses specific item detail, individuals contacted, reason codes for outages and recovery action plan.
- Coordinates recoveries for outages, shortages, and damages as well as Darden, external Distribution Center or Restaurant requests with Customer Service team.
- Obtains Darden Corporate account information or submission of vendor billing if needed for recovery.
- Review submittal of overnight bills and backup that are emailed and sent to Accounts Payable for all shipments.
- Works with Customer Service team on Special Recovery and Request Log documentation detailing out any shipments that are sent out of assigned distribution center and shares documentation with management team.
- Coordinates new restaurant openings including setting up new customer with Accounts Receivable, work with transportation team to determine deliver date/time and communicate details with Darden and individual restaurant General Managers.
- Perform site visits for restaurants in assigned region throughout 10 states receiving feedback from culinary and restaurant Managing Partners to share with various Maine's departments.
- Maintenance and input of new and current restaurant delivery schedules into Darden's Restaurant Information Database (RID) including order day, revision day, transmittal day electronically from Darden to Maine's, delivery day(s) and time(s).
- Reroutes, route adjustments and holiday schedules to Darden, the Directors and or SVPs and the Restaurants Management which include communication and updating a Darden formatted routing template.
- Responds to Darden's needs related to vendor sampling, total quality product sampling, requested inventory transfers, vendor returns, donations and disposals.
- Works with resolving any Accounts Receivable variances that appear on the Darden ERS and communicates and takes actions based off these resolutions.
- Creates monthly newsletter communication to all Darden restaurants within Midwest region.
- Recognizes, analyzes, and resolves customer issues accurately and in a timely manner.
- Monitors and guides Customer Service Representatives' work.
- Monitors and analyzes service level reports and takes appropriate action.
Account Executive
EA LOGISTICS
10.2015 - 02.2016
- Generated new business opportunities through inside and outside sales techniques to increase sales for local deliveries, domestic and international logistics solutions including transportation, cross docking, partials, truckloads, LTL, hotshots, tradeshows, warehousing, fulfillment and rollouts.
- Made approximately 75 outbound cold calls per week to gather contacts and set up to 10 appointments per week to build sales pipeline.
- Established relationships and provided solutions to customers' logistics and shipping needs in face to face meetings as well as over the phone.
- Maintained current customers and penetrated more business through recognizing additional quoting opportunities.
- Utilized prospecting tools such as Jigsaw, LinkedIn, and Hoovers to research potential customers and opportunities within my territory.
- Updated prospect and customer information into customer management system ZOHO.
Marketing Sales Associate
Sysco Foods
01.2010 - 01.2015
- Managed a designated territory, maintained relationships and customer loyalty while concurrently prospecting and increasing client base.
- Updated and Managed customer accounts/information using Salesforce.
- Increased penetration within accounts by developing strong understanding of customers' businesses and offering strategic product options in coordination with food brokers and business partners.
- Ensured customer satisfaction by efficiently resolving problems in a timely fashion and overseeing prompt, accurate delivery of product to customer accounts.
- Coordinated product transportation through logistics division.
- Oversaw the transportation of dry and refrigerated products from Florida to Chicago and Ohio to Chicago.
- Worked with growing business account to determined specific, time sensitive products for inventory in their Chicago store opening.
- Decreased customer cost by setting up a set transportation lane through ground and rail.
- Developed and implement incentive programs for high-revenue clients.
- Remain competitive by completing on-going training; promote continuous improvement by “thinking outside the box”.
Route Sales Territory
Farmer Brothers Coffee Restaurant Service
01.2007 - 01.2010
- Drove coffee and allied product sales by effectively overseeing 140 account territory, including managing business development, inventory control, and deliveries.
- Promoted products by implementing POP merchandising for in-store displays.
- Provided exceptional customer service to existing accounts.
- Demonstrated strong multitasking abilities while managing invoicing, accounts receivable, and equipment / inventory troubleshooting.
President/Owner
Yorkshire Espresso Company
01.2001 - 01.2005
- Conceived, developed business plan, and launched a successful portable Café Kiosk Cart Service.
- Maintained full-accountability for operational and financial performance, including hiring / training employees, growing customer base, and generating new business opportunities.
- Increased revenue by selling product and espresso machines to restaurants, cafés, and catering companies in the Chicago-land area.
- Maintained profitability and met all business objectives / sales goals by creating effective marketing campaigns.
- Controlled overhead costs while negotiating contract terms and conditions for service offerings.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Reduced operational costs through strategic cost management initiatives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
BACHELOR OF ARTS -
Lewis University
Romeoville, IL1997
Skills
- Salesforce
- CRM
- Microsoft Office
- Business development, SAP
- Customer satisfaction, Troubleshooting
- Managing
- Meetings
- Microsoft Office
- Multitasking
- Negotiating
- Newsletter
- Outside sales
- Meeting sales goals
- Lead prospecting
- Network development
- Revenue Growth
- Sales training and leadership
- Pipeline Development
- Networking
- Proposal Writing
- Lead Generation
- Relationship Building
- New Business Development
- Customer Satisfaction
- Sales and Marketing
- Goals and performance
- Sales Pipeline Management
- Prospect targeting
- Decision-Making
- Team Leadership
Timeline
Director of Business Development
Matrix Coating Solutions
10.2022 - Current
Outside Sales Account Executive
Matrix Coating Solutions
10.2019 - 10.2022
National Account Executive
Maine's Paper & Food Service Inc.
10.2016 - 10.2020
Account Executive
EA LOGISTICS
10.2015 - 02.2016
Marketing Sales Associate
Sysco Foods
01.2010 - 01.2015
Route Sales Territory
Farmer Brothers Coffee Restaurant Service
01.2007 - 01.2010
President/Owner
Yorkshire Espresso Company
01.2001 - 01.2005
BACHELOR OF ARTS -
Lewis University
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