Sam Albrecht

• Manage hotel staff, including hiring, training, and performance evaluations.
• Ensure exceptional guest service by providing leadership, guidance, and support to staff.
• Manage budgets and financial performance, including revenue management and expense control.
• Collaborate with marketing team to develop and implement marketing strategies to attract new customers and retain existing ones.
• Oversee maintenance and upkeep of hotel facilities to ensure a safe and comfortable environment for guests.
• Managed multiple construction projects including rooms, restaurant build out, bar, licensing, capital improvements and public spaces.
• Curated custom menus for all new food & beverage outlets including food & beverage cost, recipes, vendor relations, and ordering for all outlets.
• Ensure compliance with all local, state, and federal laws and regulations.
• Enhanced operational efficiency.
• Leader of communication throughout the resort.
• Developed and maintained courteous and effective working relationships.

• Responsible for the strategic direction and development of front office, housekeeping, engineering, recreation, valet, human resources, accounting, and food & beverage operations.
• Ensure departments achieve or exceed guest’s service expectations.
• Effective in handling problems for all guests and associate issues.
• Analyze Guest Satisfaction Scores and provide critiques to department leaders and ownership.
• Inspect guest rooms, building, parking lots, and public spaces daily.
• Manage house inventory to maximize General Cleaning Preventive Maintenance program.
• Assist with the planning, organizing, and directing of all recreation activities and guest entertainment.
• Monitor and adjust Resort Pass pricing based off demand.
• Manage human resource functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Accurately forecast revenue/cost problems and manage the timing of expenditures to manage cash flow.
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs.
• Develop and implement strategies to maximize REVPAR, market share, and ADR.

• Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.
• Streamlined front office operations by implementing efficient systems and processes.
• Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
• Regularly analyzed performance metrics and implemented data-driven improvements to front office operations.
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk.
• Motivate, coach, and counsel all front office personnel on guest service and front office operations.
• Initiated upsell and incentive program for front desk agents.
• Prepare employee schedules and manager front office labor based off forecast and payroll budget guidelines.
• Work closely with accounting on items such as chargebacks, employee cashiering discrepancies, house banks, etc.
• Create S.O.P’s and revise existing S.O.P’s to be current.
• Work closely with housekeeping, engineering, valet, and food & beverage teams.

PHM Management is a consulting company that places experienced hospitality leaders in short term assignments to improve operation efficiencies for hotels throughout the United States.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Conducted market research to better understand needs of target demographics, refining marketing strategies.

• Oversee and manage front office to ensure efficient operations and impeccable guest service.
• Attend to guest and group special needs and solve problems with confident resolutions.
• Manage daily revenue and expenses to minimize loss, manage expenses and maximize profit.
• Ensure correct and accurate cash handling at the front desk.
• Skillfully manage the front office by creating and environment where motivated people want to grow and develop.
• Coached employees through day-to-day work and complex problems.
• Create associate schedules according to business forecast and payroll budget guidelines.
• Managed daily room inventory to maximize occupancy rates and revenue generation.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Provided exceptional personal presence, highly engaged in day-to-day operations and directing operational focus on to the key priorities
• Oversee the guest experience, ensuring service quality and consistency
• Proactively review hotel products, services, and procedures
• Manage key financial metrics including expense management and profitability analysis, in order to achieve the resorts budget performance.