Sam Alsaigh

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Documented problems and corrective actions to maintain records.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

• Pleasantly greeted customers and asked open-ended questions to better determine needs and concerns.
• Documented problems and corrective actions to maintain records.
• Handled customer issues with confidence, using skills to provide effective resolution.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Answered calls and emails, addressing customer inquiries, solving problems and providing product information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered prompt service to prioritize customer needs.
• Recommended products to customers, thoroughly explaining details.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Entered concerns and repair orders into Xtime and CDK database system.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Accurately and efficiently answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Finalized paperwork using CDK and Cashed Out Customers with the utmost customer service experience.

• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

· Safety: ZERO Work Related or Safety Employee Injuries throughout the 5 years of Ownership.

· Business: Up to 5 Employees that sustained $350K in Revenue Annually and sustained inventory of $100K Monthly

· Diverse: Involved in all facets of the business, Accounting, Payroll, Procurement and Safety Procedures.

· Relationship: Built strong partnerships with various suppliers, dealers and manufacturers in the 5 years serving the community. As a business owner being reliable and flexible with partners

• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Disassembled and Rebuild Turbochargers, New Turbocharger Sales.