Sam Amaton
Midwest City
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Parts Sales Associate
Smith Farm and Garden
Oklahoma City
04.2025 - 06.2025
- Maintained records of sales transactions, including tracking information such as part numbers, pricing data, discounts, payment methods.
- Greeted customers upon arrival to assess their needs and provide assistance.
- Initiated returns or exchanges of defective or incorrect items promptly and courteously.
- Processed incoming orders for parts from customers accurately and efficiently.
- Performed regular cycle counts to ensure accurate inventory levels in the system.
- Utilized Point-of-Sale systems for processing payments from customers quickly and accurately.
Customer Service Representative
Consumer Cellular
Midwest City
07.2024 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Agent
Teleperformance USA
Bristol
12.2018 - 12.2022
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Performed quality assurance reviews on completed work to ensure compliance with standards.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Resolved complex issues associated with denied or underpaid claims through negotiation with payers.
Education
High School Diploma -
Tennessee High School
Bristol, TN05-2014
Skills
- Technical support
- Customer service
- Communication skills
- Account updating
- Regulatory compliance
- Account management expertise
- Active listening
- Complaint resolution
References
References available upon request.
Timeline
Parts Sales Associate
Smith Farm and Garden
04.2025 - 06.2025
Customer Service Representative
Consumer Cellular
07.2024 - 12.2024
Claims Agent
Teleperformance USA
12.2018 - 12.2022
High School Diploma -
Tennessee High School
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