Sam Araya
Harrisburg,PA
Summary
Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collection methods. Ambitious, personable, and trustworthy. Gifted to diffuse tense situations. Results-driven with a knack for getting debtors to open up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Overview
9
9
years of professional experience
Work History
Warehouse Incentive Selector /Electric Pallet Jack Operator
Feeser's
12.2023 - 01.2024
- Accurately pick products by matching numbers and product descriptions using voice audio headset.
- Hand stack cases of products weighing up to 100 pounds repetitively on pallets.
- Hand shrink wrap customer orders with label and move completed order to loading dock staging area using electric pallet jack or walkie-rider equipment.
Brick Layer / Forklikft Operator
York Building Products
07.2023 - 10.2023
- Hand place bricks weighing 70 to 100 pounds repetitively onto conveyor belt.
- Responsible for transporting cement bricks for storage using forklift
- Shoveling, raking, lifting, preparing job sites, cleaning up rubble and debris, and placing and finishing concrete
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
Warehouse Incentive Selector/Pallet Jack Operator
Broder Bros., Co.
04.2021 - 03.2023
- Accurately pick products by matching numbers and product descriptions using tablets.
- Unload boxes of product weighing up to 100 pounds repetitively on trucks
- Hand shrink wrap customer orders with label and move completed order to loading dock staging area .
Warehouse Incentive Selector /Electric Pallet Jack Operator
Feeser's
10.2020 - 01.2021
- Accurately pick products by matching numbers and product descriptions using voice audio headset.
- Hand stack cases of products weighing up to 100 pounds repetitively on pallets.
- Hand shrink wrap customer orders with label and move completed order to loading dock staging area using electric pallet jack or walkie-rider equipment
Sanitation
ASK Foods Inc.
06.2020 - 10.2020
- Member of cleaning crew whose duties are to clean and sanitize processing equipment and processing areas of the plant, to meet Quality Control and Bacterial Standards delineated within ASK's Food Safety and Quality Management system.
- Developed expert knowledge of commercial food sanitation policies and procedures and advised others on policies.
Pallet Inspector / Sorter
Greatwide Distribution Logistics LLC
01.2018 - 09.2019
- Responsible for inspecting and separating CHEP pallets that need repair and placing them on the line ready to be picked up by forklift in manner that meets company standards for safety, security, and productivity, in addition to adhering to CHEP's quality criteria
- Perform other duties as assigned.
Warehouse Incentive Selector / Pallet Jack Operator
ES3 LLC.
03.2018 - 05.2018
- Accurately pick products by matching numbers and product descriptions using voice audio headset
- Hand stack cases of product weighing up to 50 pounds repetitively on pallets
- Hand shrink wrap customer orders with label and move completed order to loading dock staging area using electric pallet jack or walkie-rider equipment.
Collections Specialist
National Recovery Agency
05.2017 - 12.2017
- General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
- Advise consumers of account status and available payment arrangements based on account delinquency
- Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
- Process payments
- Process ACH requests
- Utilize skip tracing tools to locate customers and update account information when needed
- Data Entry
Call Center Representative and Mailroom Coordinator
Maximus
08.2016 - 04.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Assist consumers with service-related questions and enrollment for home care services
- Engage with Medicaid recipients through distributing Medicaid assistance forms
- Coordinate and organize incoming and outgoing mail/fax such as physician certification forms
- Data Entry
Call Center Representative / IT Support
Harrisburg City Cabs Inc.
02.2016 - 08.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintain and deploy applications to end users (cab drivers)
- Cab drivers used apps on tablets that I'd provide technical support for
- Diagnosing and repairing faults / Troubleshooting / Resolve Network Issues
- Assist consumers and staff over the phone and face to face to answer inquiries by clarifying desired information: researching, locating, and providing information
- Overlook tech and information systems including printers
- Held trainings for employees on better utilization of software and hardware (New tablets were being used)
- Website Assistance
- Data Entry
Sporting Goods Cashier
Walmart
02.2015 - 08.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with price checks and finding items
- Stocked goods and organized shelves for easy accessibility
- Process payments
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
Education
Associate of Applied Science - Information Systems / Data Analytics
Harrisburg Area Community College
Harrisburg12.2024
Skills
- Familiar with interaction of computer hardware and software
- Data Analysis / Database Management
- SQL
- JavaScript
- Network Communications (TCP/IP Protocols, WLANs and virtualization)
- Windows Servers (Local area client/server networking)
- Technical Support
- Microsoft Access / Able to create and maintain relational databases
- Microsoft Excel Spreadsheets / Creating functions, pivot tables, and charts
- Microsoft Word / Edit text documents, create templates, and automate creation of tables of content
- Microsoft Outlook & PowerPoint
- 65 wpm typing
- High volume call experience
Timeline
Warehouse Incentive Selector /Electric Pallet Jack Operator
Feeser's
12.2023 - 01.2024
Brick Layer / Forklikft Operator
York Building Products
07.2023 - 10.2023
Warehouse Incentive Selector/Pallet Jack Operator
Broder Bros., Co.
04.2021 - 03.2023
Warehouse Incentive Selector /Electric Pallet Jack Operator
Feeser's
10.2020 - 01.2021
Sanitation
ASK Foods Inc.
06.2020 - 10.2020
Warehouse Incentive Selector / Pallet Jack Operator
ES3 LLC.
03.2018 - 05.2018
Pallet Inspector / Sorter
Greatwide Distribution Logistics LLC
01.2018 - 09.2019
Collections Specialist
National Recovery Agency
05.2017 - 12.2017
Call Center Representative and Mailroom Coordinator
Maximus
08.2016 - 04.2017
Call Center Representative / IT Support
Harrisburg City Cabs Inc.
02.2016 - 08.2016
Sporting Goods Cashier
Walmart
02.2015 - 08.2015
Associate of Applied Science - Information Systems / Data Analytics
Harrisburg Area Community College
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