SAM BAKER
Centerville,TN
Summary
Multiple years of experience in various areas of patient finance and revenue cycle operations in the behavioral health industry, specifically in fast paced & growth-oriented environments. Recent college graduate seeking to apply skills in a new industry.
Overview
9
9
years of professional experience
Work History
Supervisor, Patient Finance
Charlie Health
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity
- Ran point on implementing new payments processing software
- Provided data analysis to support decision making around procedural changes
Team Lead of Patient Finance
Charlie Health
04.2023 - 03.2024
- Oversaw day to day patient finance operations from pre-admission stage to post discharge stage
- Assumed leadership responsibility in developing workflows, tools, and resources to achieve maximum efficiency
- Collaborated cross departmentally with relevant parties to optimize admissions and collections operations
- Managed team productivity to continuously achieve and exceed KPI expectations
- Continued to collaborate with clients on financial responsibility as well as take lead on escalated issues
- Trained new team members on daily workflows
Financial Counselor
Charlie Health
02.2022 - 04.2023
- Calculate estimated patient responsibilities prior to admission according to contracts and policy benefits
- Reach out and build rapport with families while discussing costs of treatment
- Facilitate front end payment arrangements and obtain financial agreements on a case-by-case basis
- Facilitate hardship application processes
- Field client issues throughout duration of treatment as it relates to patient finance, acting as a liaison between multiple departments
- Maintain proper documentation on individual financial records
- Reconcile estimated patient responsibility upon patient discharge.
Verification of Benefits Specialist
Promises Behavioral Health
02.2021 - 02.2022
- Verify behavioral health insurance coverage for potential clients across multiple facilities for levels of care ranging from subacute detoxification to intensive outpatient
- Create detailed documentation regarding insurance coverage, demonstrating a clear understanding of required levels of acuity specific to each policy
- Calculate estimated insurance contribution and estimated client responsibility for each admission
- Create client billing accounts
- Investigate backend collection issues as needed in tandem with the collections and billing departments.
Patient Benefits Specialist
Cumberland Heights Foundation
10.2019 - 02.2021
- Verified/documented behavioral health insurance coverage for all potential clients
- Created billing accounts and managed census for two inpatient facilities / multiple transitional living locations in billing system (MedHost)
- Worked EOB's and entered contractual adjustments / charge entries in billing system
- Provided daily reports for census makeup and payer mix for leadership
- Performed various miscellaneous ad hoc projects for financial, billing, and utilization management departments.
Office Manager
The Art of Healing
03.2019 - 10.2019
- Managed day to day administrative office tasks
- Field all incoming and outgoing phone calls
- Managed patient scheduling
- Verified insurance coverage
- Calculated and collected cost due at time of service
- Posted payments in billing system
- Verified insurance coverage
- Scrub claims for accuracy.
Warehouse Worker
Furniture Warehouse
10.2015 - 03.2019
- Unloaded incoming trailer trucks
- Operated forklift
- Loaded and secured furniture for customer pick ups
- Loaded outgoing delivery trucks
- Delivered furniture to residential and commercial customers
- Assembled furniture for showroom
Education
Bachelor of Science - Accounting
Western Governors University
03.2023
Associates of Science - Accounting
Nashville State Community College
07.2021
Skills
- Analytical
- Excel
- Google sheets
- Written/Verbal Communication
- Adaptability
- Leadership
References
References available upon request
Timeline
Supervisor, Patient Finance
Charlie Health
03.2024 - Current
Team Lead of Patient Finance
Charlie Health
04.2023 - 03.2024
Financial Counselor
Charlie Health
02.2022 - 04.2023
Verification of Benefits Specialist
Promises Behavioral Health
02.2021 - 02.2022
Patient Benefits Specialist
Cumberland Heights Foundation
10.2019 - 02.2021
Office Manager
The Art of Healing
03.2019 - 10.2019
Warehouse Worker
Furniture Warehouse
10.2015 - 03.2019
Bachelor of Science - Accounting
Western Governors University
Associates of Science - Accounting
Nashville State Community College
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