Sam Bechand
Sacramento,CA
Summary
Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement. Experienced in customer service and satisfaction with an eagerness to help the customer.
Overview
12
12
years of professional experience
Work History
Produce Department Lead
Hannaford Supermarket
Averill Park, NY
08.2019 - 05.2024
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Analyzed operational trends to identify areas for improvement in efficiency or cost savings.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Managed daily operations within budget constraints while ensuring quality standards were met.
- Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
- Provided training and guidance to new employees on policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Developed and implemented departmental policies and procedures.
Package Handler
Fedex
Rensselaer, NY
03.2016 - 07.2019
- Ensured packages were sealed properly
- Assisted in loading delivery trucks with prepared packages
- Palletized boxes for easy movement and shipment
- Used scanners to track parcel information such as condition or receipt
- Loaded completed orders on pallets according to delivery numbers
- Installed bracing, padding and strapping to prevent load shifting and materials damage
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times
- Resolved conveyor system issues by clearing jams and blockages
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks
Deli Clerk
Price Chopper
Troy, NY
01.2014 - 12.2014
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase
- Followed recipes and customer request details to prepare high-quality, delicious meals
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction
- Kept all utensils, dishes and glasses clean and ready for customer use
- Protected food from spoilage by storing according to safety procedures
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
Produce Associate
Hannaford
West Sand Lake, NY
01.2012 - 01.2013
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Assisted customers based on currently available product, promotional and policy information
- Arranged products in an organized and professional manner
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Placed new produce orders based on expected demand
- Updated signage to reflect current prices and help promote target merchandise
- Restocked produce and removed expired or damaged merchandise
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment
- Reviewed current planograms and end cap placements to properly merchandise items
- Greeted customers and provided immediate and courteous service at all times
Education
High School Diploma -
Averill Park High School
Averill Park, NY05.2012
Some College (No Degree) - Electrical Engineering
Hudson Valley Community College
Troy, NYSkills
- Package loading
- Product sealing
- Package preparation
- Invoice verification
- Product verification
- Wrapping and boxing
- Cost reduction
- Motivated self-starter
- Hazardous Materials Endorsement
- Results-driven
- Quality control
- Workflow Optimization
- Quality assurance standards
- Initiative to work independently
- Sanitation and safety standards
- Inventory checks
- Inventory rotation
- Sales expertise
- Safe food handling
- Effective customer communication
- Work area maintenance
- Purchasing stock
- Flexible and adaptable
- Service-oriented mindset
- Customer Relations
- Staff Training
- Recordkeeping
- Organizational abilities
Timeline
Produce Department Lead
Hannaford Supermarket
08.2019 - 05.2024
Package Handler
Fedex
03.2016 - 07.2019
Deli Clerk
Price Chopper
01.2014 - 12.2014
Produce Associate
Hannaford
01.2012 - 01.2013
High School Diploma -
Averill Park High School
Some College (No Degree) - Electrical Engineering
Hudson Valley Community College
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