Sam B. Matte
Houston,Texas
Summary
Results-driven customer relations expert with a proven track record in lead generation, customer relationship development, and sales. Known for delivering exceptional support to even the most challenging clients. Bringing a wealth of experience in similar positions, along with a strong commitment to enhancing service quality, expanding expertise, and surpassing client expectations.
Overview
11
11
years of professional experience
Work History
Customer Relations Specialist 3 Optician
Houston Health Department
Houston, TX
09.2024 - Current
- . Read over 10,000 children's prescriptions to find best frame and lens for their eyesight.
- . Used multiple hands-on machines such as an Autorefractor, Lensometer, Pupillometer, Frame-heater and eye-glass tool set.
- . Extensive knowledge placing orders for glasses and using Microsoft Excel.
- . Experience driving over 1,000 miles across Houston and surrounding areas to schools in multiple school-districts. (Pasadena, Fort Bend, Aldine, Rosenberg, Pearland, Alvin, Sugarland and Cypress.)
Customer Relations Specialist
Houston Health Department
Houston, TX
09.2023 - 09.2024
- Conducted pre-testing phase of eye exams for oncoming children from over 200 schools.
- Assisted in moving over 1,000 pounds of equipment to off-site locations and back to main location.
- Data Entry of student's information after eye examinations.
- Results: Made program money by doing beginning parts of eye exams, handling moving of heavy equipment, and handling large amounts of data entry.
Assistant Inventory Manager
Houston Museum of Natural Science
Houston, TX
03.2022 - 03.2023
- Used Microsoft Excel to keep track of over 10,000 pieces of merchandise.
- Set-up inventory for multiple events including large sales, vendor markets, and annual GALA event held for HMNS Donors.
- Took lead on transferring stock to new software Shopify and Business Central.
- Experience using heavy moving equipment such as a pallet jack.
- Results: Made HMNS money by ensuring all aspects of inventory was handled and contributing overall revenue goals. Special events consistently beat revenue estimates.
Online Fulfillment/Gift Shop Staff Manager
Houston Museum of Natural Science
Houston
03.2021 - 02.2022
- Oversaw HMNS Gift Shop online fulfillment.
- Cashiered on the sales floor, including checking out customers and cleaning and restocking inventory.
- Conducted annual inventory for auditors.
- Promoted to Gift Shop Staff Manager and led teams of up to 12 people.
- Results: Ensured the HMNS Gift-shop operated efficiently through high-traffic periods (summer) and maintained profitable outcomes.
Visitor Services Representative
Houston Museum of Natural Science
Houston
07.2015 - 02.2021
- Conferred with customers by telephone and in person to gather information about products and services; took and entered orders, canceled accounts, and obtained details of complaints.
- Handled communications between multiple departments during business hours.
- Assisted in emergency procedures during business hours, including calling 911, fire alarm evacuations, power outage procedures and helping to reunite separated family members.
- Assisted in establishing minor first-aid supply such as band-aids, gauze, alcohol wipes, feminine hygiene, ice packs and hazardous waste storage.
- Results: Customers had a safe and over-the-top visit to the Houston Museum of Natural Science.
Education
Bachelors - Public Relations
University of Houston
Houston05-2020
Skills
- Skilled in managing tasks in humid conditions
- Tool proficiency
- Technical software skills
- Detail-oriented data management
- Adapted to physically demanding work
- Customer service
- Emergency protocol leader
- Set-up museum special events
- Keen communication skills
- Supervisory management
Timeline
Customer Relations Specialist 3 Optician
Houston Health Department
09.2024 - Current
Customer Relations Specialist
Houston Health Department
09.2023 - 09.2024
Assistant Inventory Manager
Houston Museum of Natural Science
03.2022 - 03.2023
Online Fulfillment/Gift Shop Staff Manager
Houston Museum of Natural Science
03.2021 - 02.2022
Visitor Services Representative
Houston Museum of Natural Science
07.2015 - 02.2021
Bachelors - Public Relations
University of Houston