Rossana Urdaneta

Excella

01.2002 - Current

Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
Reduced data entry errors, ensuring thorough verification of entered information against source documents.
Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
Provided daily supervision, feedback and oversight to direct reports.
Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
Conducted performance reviews of employee goals, objectives and performance expectations.
Implemented time-saving automation tools into the daily workflow which increased overall department output.
Conducted regular performance evaluations for continuous improvement, providing constructive feedback and personalized coaching when needed.
Organized spaces, materials and catering support for internal and client-focused meetings.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Interceded between employees during arguments and diffused tense situations.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Kept high average of performance evaluations.

Summary