Sam Bryant
North Richland Hills,TX
Summary
Experienced Manager offering proven safety record, performance-oriented nature and strong history of accomplishment in automotive and fleet environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Overview
22
22
years of professional experience
Work History
Consultant
MSX International
Southfield, MI
01.2022 - Current
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Focused on building value and trust to ensure customer expectations are exceeded and achieve incremental sales growth.
- I worked with 30 dealers in multiple states.
Fixed Operations Trainer
Dealer Pro Training
Columbus, OH
05.2021 - 12.2021
- Designed and developed training materials for new employees in the organization.
- Monitored daily activities related to vehicle repair services, parts inventory control and warranty administration.
- Coached and mentored fixed operations staff to improve job performance and customer service delivery.
- Implemented strategies to reduce operating costs while maintaining quality standards.
Regional Parts & Service Manager
Northern Tool & Equipment
Burnsville, MN
04.2020 - 04.2021
- Multi-unit oversight of parts and service operations
- Part of L&D team who developed, wrote and did hands on training with parts and service technicians
GOODYEAR COMMERCIAL TIRE AND SERVICE
Fort Worth, TX
11.2019 - 04.2020
- Provide technical and service solutions to end user of commercial tires.
- Wholesale tire sales.
Territory Sales Manager
WURTH USA
Ramsey, NJ
08.2018 - 09.2019
- Provide service solutions to automotive, heavy equipment and collision centers, utilizing past or current stocking levels, business needs, financial obligations, and collaboration with all levels of staff,.
- Gain insight of business model and build trustworthy relationships.
- Cold call on shops to gain business, set specified return visit with current customers and network to find additional opportunities.
Fleet Manager
ECHO TRANSPORTATION
Dallas, Texas
05.2015 - 07.2018
- Multi- unit oversight – 4 locations.
- Create budget and fully accountable for P&L.
- Manage daily operations of full-service repair, body shop and detail teams.
- Increased productivity by gaining input and developing proactive processes.
- Developed and implemented process to consistently have less than 5% out of service units.
- Brought in retail business to offset cost of internal fleet repair and maintenance.
- Oversight of all parts acquisitions, stocking levels, shipping, inventory, and budget.
- Developed, implemented, and trained on operational procedures relating to maintenance, safety, inventory, and production.
- Analyzed inventory trends and needs to prepare for future needs.
- Trained local area Police Departments on DOT inspection process.
- Worked with vendors to return leased units or purchase vehicles.
- Reduced operating cost by 30%.
- Provided 24/7/365 support.
Regional Operations Manager
MSX INTERNATIONAL
Detroit, Michigan
04.2012 - 05.2015
- Worked with 30 + automotive dealers to improve CSI, retention, service advisor development, technician productivity, parts inventory, stocking levels and yearly metrics.
- Worked with General Managers and Service Managers to plan and execute new shop layout, workflow and equipment needs.
- Empowered employees to address concerns.
- Analyzed Customer Service reviews and audits to improve service levels.
- Provided administrative and technical support necessary to accomplish the work of the team.
- Recommended solutions to concerns related to customer service and financial health.
- Evaluated impact of new programs and determined measures of effectiveness.
- Conduct annual business reviews and develop strategies to attain desired goals.
Fleet Support Call Center Manager
Coach America
03.2011 - 02.2012
- Tracked maintenance and repair cost for 1000 vehicles across multiple states.
- Set up vendors, pricing, and expedited repairs for break downs.
- Provided information on inventory turn and analyzed needs for returns.
- Consolidated ordering of parts for 13 locations.
- Provided on call service 24/7 for technical assistance and administrative decisions.
- Presented reports to management on service levels, unit per mile cost and location inventory.
- Assisted on development of maintenance scheduling, approval of repairs, issued purchase orders.
- Developed standard operating procedures for the department.
- Worked with various locations on inventory layout and workflow process.
Assistant Service Manager
Westway Ford
09.2009 - 03.2011
- Implemented employee incentive programs to encourage improvements in productivity, quality of service and operations.
- Used excellent verbal and written communication skills to offer customer service, produce reports, correspondence, and other documents.
- Designed optimum workspace.
- Served as liaison between management and work crew for all classification and position management actions.
- Oversight of Service drive, Quick Lane and used car reconditioning.
REGIONAL PARTS AND SERVICE MANAGER
NORTHERN TOOL AND EQUIPMENT
01.2003 - 01.2008
- Oversite of 17 shops in Texas, Oklahoma, and Kansas.
- 100% P&L accountability.
- Training in daily operations.
- Warranty administration.
- Part of team developing training curriculum for technicians.
- Budgeting and forecasting responsibility for territory.
- Work with onsite management to further understand and grow the Parts and Service department.
Education
General Studies
WESTERN CHRISTIAN COLLEGE
1984
Skills
- Team building
- Financial oversight
- Best Practices implementation
- Inventory Management
- Negotiating skills
- Microsoft Office – Word, Outlook and Excel
- Exceptional Mechanical aptitude
- Proficient Communicator
- Customer Service, Technical assistance
- Forecasting, Workflow
Personal Information
COMMUNICATION Active listener who always looks to learn and to help others grow in their careers.
Timeline
Consultant
MSX International
01.2022 - Current
Fixed Operations Trainer
Dealer Pro Training
05.2021 - 12.2021
Regional Parts & Service Manager
Northern Tool & Equipment
04.2020 - 04.2021
GOODYEAR COMMERCIAL TIRE AND SERVICE
11.2019 - 04.2020
Territory Sales Manager
WURTH USA
08.2018 - 09.2019
Fleet Manager
ECHO TRANSPORTATION
05.2015 - 07.2018
Regional Operations Manager
MSX INTERNATIONAL
04.2012 - 05.2015
Fleet Support Call Center Manager
Coach America
03.2011 - 02.2012
Assistant Service Manager
Westway Ford
09.2009 - 03.2011
REGIONAL PARTS AND SERVICE MANAGER
NORTHERN TOOL AND EQUIPMENT
01.2003 - 01.2008
General Studies
WESTERN CHRISTIAN COLLEGE
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