Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Sam Buchanan

Summary

Proven leader and efficient communicator, adept in customer assistance and problem-solving, significantly enhanced customer satisfaction at Becklar. Expert in managing high-volume environments with patience and a professional demeanor. Skilled in call handling and verbal communication, consistently achieving and surpassing service standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Phone Agent

Becklar
06.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained detailed records of each interaction, documenting customer concerns and actions taken for future reference or analysis purposes.
  • Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
  • Responded to customer inquiries with patience and positivity.
  • Followed procedure for excellent service to and safety of customers and their property.
  • Participated in ongoing training sessions to stay updated on industry trends, company policies, and product knowledge enhancements.
  • Collaborated with team members to achieve and maintain high-quality service standards consistently.
  • Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
  • Monitored call volume, call length and other related metrics and consistently met objectives.

Associate

Amazon
12.2021 - 03.2024
  • Trained in specialized robotics position, utilizing specialized software and strict safety procedures for basic robotics maintenance.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Verified proper labeling and identification on all orders.
  • Assisted in reducing product damage through careful handling of items during the picking, stowing, and packing process.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Supported varying warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
  • Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
  • Expedited the product processing for faster order fulfillment using scanners and inventory management software.

Team Lead

Arby's Restaurant
04.2017 - 12.2021
  • Implemented training programs for enhanced employee skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma -

Syracuse High School
Syracuse, UT
05-2010

Skills

  • Customer assistance
  • Patience and tolerance
  • High volume environments
  • Typing speed
  • Telephone etiquette
  • Call handling
  • Problem-solving skills
  • Verbal and written communication

Certification

  • Licensed to handle burglary alarms in Utah.

Interests

  • Currently studying for IT certifications and passionate about learning the ins and outs of alarm system functions
  • Hobbies include writing, games with friends, and detail work on art projects
  • Personal Development and Self-Improvement are major passions

Timeline

Phone Agent

Becklar
06.2024 - Current

Associate

Amazon
12.2021 - 03.2024

Team Lead

Arby's Restaurant
04.2017 - 12.2021

High School Diploma -

Syracuse High School

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Sam Buchanan