SAMUEL BUTLER
Sparta,MI
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules with an extended background in leadership, supply chain sales and customer service.
Overview
5
5
years of professional experience
Work History
Vice President
Professional Courier Services
08.2023 - Current
- Company C-suite member for the historic courier service of 42+ years of business
- Oversees the company's sales team, launching new marketing operations and promotional initiatives
- Introduced new lines of revenue and sales technology/software to PCS for the first time in its company history
- Responsible for purchasing new equipment/vehicles, finding new staffing, and filling in needed assets to grow the size and value of PCS and to fulfill newly acquired customer needs
- Leader in vision for growth at PCS in terms of expansion projects outside Grand Rapids, including competitor acquisitions and further needed asset purchases.
Senior Carrier Sales Representative III
Nolan Transportation Group
04.2021 - 08.2023
- Senior Sales representative in the carrier sales division for the high level brokerage; focusing on freight using several transportation modes, including over the road, drayage and final mile solutions
- Promoted from level I, to level II, to level III within the first 14 months at NTG
- Understanding the carrier's current company needs, and seeking out long term and short term solutions on their behalf
- Building new relationships through outbound sourcing, through multiple platforms and negotiating competitive rates to bring to the brokerage
- Tracking and tracing loads
- Resolving operational issues within the load, answering inquiries throughout the transit, and negotiating accessorials that arise
- Negotiating shipping rates and staying up to date on current market trends
- Working creatively with the brokerage team to increase capacity on lanes provided by the customer
- Day-to-day commitment to selling new lanes and opportunities to high level carriers by phone call, online messaging, and email
- Thriving in performance with excellent response times and coverage.
Guest Service Operations Manager
AHC Hospitality - The AC Hotel by Marriott
12.2019 - 04.2021
- Overseeing all departments and reports to the General Manager for the luxury-select service property
- These departments include the front office, parking, housekeeping, engineering and food and beverage
- Department focus surrounded the front office - held the #1 staff service and elite recognition score in the brand Internationally
- Responsible for all guest and client contact pertaining to guests requests, service needs, guest feedback and resolution, and on-site contact for all sales and event inquires
- Coached and trained front office associates to perform guest service needs at a brand leading level
- Consistently achieved all income statement goals in regards to revenue, expenses, and labor.
Guest Service Manager
Suburban Inns - Embassy Suites
02.2019 - 12.2020
- Department head for the full-service front office and property call center, including 16 team members and two supervisors, leading the property to the number one property score average in the Embassy Suites brand with 255 properties worldwide
- Lead on-site accountant for property, including direct billing, accounts receivable, invoicing for business-based accounts and group/banquet sales, accounts payable invoicing for all food and beverage items related to the front office, advanced purchase reservations, and inventory/revenue management for the 250 room hotel
- Managed property call-center, and front desk services
- Designed all call-center verbiage and guest service practices at the opening hotel
- Member of property leadership team, compiled of 8 other department heads to consult all hotel wide visions, issues, and goals
- Lead trainer for all new team members.
Education
Bachelor of Science - Hospitality and Tourism Management
Grand Valley State University
Grand Rapids, MI01.2018
Skills
- Supply Chain / Logistics Operational Management
- Customer and Employee Communications
- Multitasking Abilities
- Adaptability
- Problem Solving
- Attention to Detail
- Cost Analysis
Timeline
Vice President
Professional Courier Services
08.2023 - Current
Senior Carrier Sales Representative III
Nolan Transportation Group
04.2021 - 08.2023
Guest Service Operations Manager
AHC Hospitality - The AC Hotel by Marriott
12.2019 - 04.2021
Guest Service Manager
Suburban Inns - Embassy Suites
02.2019 - 12.2020
Bachelor of Science - Hospitality and Tourism Management
Grand Valley State University
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