Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sam Canovic

Staten Island,NY

Summary

Resourceful Head Concierge known for high productivity and efficient task completion. Possess specialized skills in guest relations, itinerary planning, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless experiences for tenants and smooth operation of concierge services.

Overview

33
33
years of professional experience

Work History

Head Concierge

The Continental
New York, NY
02.2011 - Current
  • Delivered exceptional service to every resident through active engagement, effective listening, and well-developed interpersonal skills.
  • Developed and implemented strategies to increase tenant satisfaction ratings.
  • Built and maintained productive relationships with employees.
  • Ensured that all requests were handled in a timely manner.
  • Provided outstanding customer service to residents and visitors.
  • Managed staff scheduling and training for new hires.
  • Engaged with vendors daily.

Firm Manager

Dischino & Associates, P.C.
Fairfield, NJ
02.2005 - 11.2010
  • Managed a staff of 53 employees, along with a client base exceeding 450.
  • Responsibilities included, but not limited to, Operations, Scheduling, Marketing, Job Assignments, Client Relations, Cash Flow, Budgeting, Human Resources, Staff Placement, Termination, Peer Review, Payroll, Profit Analysis.

Restructuring Specialist/Financial Operations Mngr

Sonburn/Royal Lace Paper Products
Norwalk, CT
01.2002 - 01.2005
  • Restructured newly purchased or acquired companies in order to turn them around and make them profitable.
  • Helped oversee the financial aspects of newly acquired companies.
  • Interviewed, selected prospective employees, hired, and terminated.

Accounting & Client Relations Manager

Takashimaya NY, Inc.
New York, NY
03.1992 - 12.2001
  • Started as a Jr. Accountant: AP, AR, General Ledger, etc.
  • In my third year, I was promoted to manager, overseeing a staff of six in daily operations.
  • Years 7-10 took over as Client Relations Manager while continuously being involved in the company's financials and overseeing the Accounting department.

Education

Various Building Related Courses - Building Services

Thomas Shortman
New York, NY
06-2018

BBA - Accounting And Finance

St. John's University
Jamaica, NY
05-1997

Bachelor of Science - Computer And Information Systems

DeVry University
West Covina, CA
06-1991

High School Diploma -

Christ The King Regional, HS
Middle Village, NY
05-1989

Skills

  • Advanced communication (high aptitude in vocabulary, grammar, and writing)
  • Advanced computer and software knowledge (Microsoft Office Suite, BuildingLink, KeyLink, Fujitek - EMIS software, Radius Video Management System)
  • Contractor relations
  • Problem solving / complaint handling
  • Multitasking capacity
  • Tenant engagement
  • Conflict resolution

References

References available upon request.

Timeline

Head Concierge

The Continental
02.2011 - Current

Firm Manager

Dischino & Associates, P.C.
02.2005 - 11.2010

Restructuring Specialist/Financial Operations Mngr

Sonburn/Royal Lace Paper Products
01.2002 - 01.2005

Accounting & Client Relations Manager

Takashimaya NY, Inc.
03.1992 - 12.2001

Various Building Related Courses - Building Services

Thomas Shortman

BBA - Accounting And Finance

St. John's University

Bachelor of Science - Computer And Information Systems

DeVry University

High School Diploma -

Christ The King Regional, HS

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