Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Sam Caprin

Sales Development Representative
Salt Lake City,UT

Summary

Thank you for taking the time to review my resume,

My name is Sam Caprin and you can consider me an overachiever, I am a very hard-working professional. I have 6 years in a financial-bank related setting and at present, I’m working in the ad sales space for Sirius XM/Pandora. I also have previous forklift and heavy machinery experience. I love where I’m currently occupied, however I would also love the opportunity to showcase my skillset in another role that will benefit me and my current work schedule. My ongoing occupation requires me to work from 7am - 3:30pm which can be flexible. I am open to anything and everything that is either an evening shift, or if the shift mainly focuses on weekends.

I’ve attended Salt Lake Community College and obtained my Associates degree in Business, I’m now on my way to obtaining my Bachelor’s degree at the University of Utah, I hope to one day achieve my Master’s of Business Administration. I am well versed in Microsoft Office, from having experience using Access to creating my own spreadsheets and setting formulas up in excel, I have taken college courses such as Business Statistics (MGT 2040) Microeconomics (ECON 2010) and Business College Algebra (MATH 1090).

I have an abundance of experience and many skills that will help me achieve greatness in any role I choose to commit too. I am eager and hungry to pursue said greatness in my second occupation, whatever that may end up being.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

Sales Development Rep.

Market Star
Salt Lake City, UT
04.2022 - Current
  • I work with clients to help them advertise they’re business on many brands such as Sirius XM, Pandora, Sticher, and even Sound Cloud.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Handle meetings that clients schedule directly with me to discuss they’re advertising needs and goals.
  • Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
  • Help facilitate anywhere from $10,000- $100,000 campaign deals.
  • Add potential prospects to a sales cadence and follow the sequence in full. I speak to clients about the budget they have and find ways to up-sell them to spend more.
  • I help build an RFP (request for proposal) when a client is ready to plan an advertising campaign.
  • Talk to clients and identify the specific demographic they are needing to reach based off they’re goals and the business they run. As well as the geographical area they need to cover.
  • Make outbound calls to prospects.
  • Manage a chat bot and reply to potential prospects questions/requests.
  • Speak to clients about their average spend in advertising yearly, and try to get them to allocate a percentage to Sirius XM.
  • Watch my email and keep up with clients who respond to me and make it a priority to get back to them.
  • I help clients build an advertisement campaign and understand the best way for them to target the audience they are needing to reach.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Temporary Forklift Operator

DB Schenker
Salt Lake City, UT
05.2021 - 10.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at staging locations for best project availability.
  • Tape placards and print off shipping labels using a mobile RF printer.
  • Operate an order picker to do inventory count and be in compliance with OSHA guidelines and organizational policies.
  • Operate a Reach truck for specific uses in the warehouse and be in compliance with OSHA guidelines and organizational policies.
  • Unload product from a trailer and stage it, so we can then start the process to systematically receive it.
  • Operated counter balance in compliance with OSHA guidelines and organizational policies.
  • Verify pallet skews and cartoon skews match up with our tally sheet.
  • Scan inventory we unload and ensure its fully received in the system using an RF scanner. Then after, move it to a specific location in the warehouse.
  • Scan and package items into boxes before labeling and putting them on the shipping line.
  • Operate an electrical pallet jack.
  • Maintain a clean and well sorted warehouse by adhering to all 5S processes.
  • Perform a daily checkup on the machine I’m using that day. (Counter balance, order picker, reach)
  • Repalletize /repair broken pallets.

Dock Forklift Driver

R + L Carriers
Salt Lake City, UT
10.2021 - 03.2022
  • Operate a sit-down forklift to load and unload trailers for my whole shift.
  • I unloaded trailers that may have contained a variety of different things from barrels of hazmat liquids to pallets full of breakfast cereals and everything in between.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • The main role in my position was to make sure I was loading and stacking the product properly and into the right trailers. Which may have involved using load bars or load tables to properly fit/stack product.
  • I had to be able to identify how to properly load specific product such as floor loading barrels, or understanding what product is acceptable to stack and which isn’t, making sure to use load bars for longer pallets, and loading tables for heavier pallets.
  • Understanding how to work with and move hazmat products.
  • I handled many types of hazmat. (Flammable fluid, Explosives, Poisonous Gases, Non-Flammable Gas)
  • Move product that can range anywhere from 5-3000 pounds.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Work outside for the entire shift during the winter time, there were times I drove my forklift in the snow.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.

Account Manager

Discover Financial Services, DFS
Salt Lake City, UT
02.2018 - 05.2021
  • Promote Balance transfers and try and convince my customer the benefit of the offer.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Upsell a balance transfer offer to make it seem more beneficial to the customer.
  • Answer 150-200 calls daily in a fast paced and efficient manner while providing empathy to every customer.
  • Addressing customers inquiries from, interest rates, late fees, past due amounts to any questions they might have not been able to understand their monthly statements.
  • Helping customers address any unauthorized charges on their account letting them know we are here to help in the best way possible.
  • Tracking my stats through a excel tracker to make sure I’m up to date with all my calls.
  • Implementing feedback given to me from my superiors in coaching’s.
  • Having to multitask with many different computer systems to get the information you need to satisfy the customer concern.
  • Accurately authenticating the customer to ensure they meet the level of verification needed to address their concern.
  • Giving accurate information to answer questions, troubleshoot issues, and resolve complaints.
  • Helping customers with their inquiries in a timely and accurate fashion.
  • Achieved customer satisfaction rating of 92% within 3 months, exceeding all goals set for me.
  • Maintaining adherence and average handle time stats
  • The understanding of providing empathy over sympathy.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Set and achieved company defined goals.


Online Customer Service Representative

Wells Fargo & Company
Salt Lake City, UT
09.2016 - 02.2018
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Handle inbound calls and chat online with customers regarding their inquires with the Wells Fargo mobile app or one of the many features Wells Fargo offered to send money.
  • Having to multitask with many different systems to get the information you need to satisfy the customer concern.
  • Always had stats needed to achieve the quarterly bonus that was strived for.
  • Assist customers in setting up their billpay account and enrolling all they’re payees.
  • Conducted customer service training sessions for new team members.
  • Answering questions in relation to billpay, such as “when will it be there”, “why isn’t it there yet” and “why did my payment get lost” in an empathetic manner ensuring that we are here to help them get those bills paid.
  • Chat with customers online about their inquires for sending money, needing a new card, having issues with the mobile app etc.
  • Ensuring that they use the correct Wells Fargo service to send money based on their situation using Zelle, regular transfer, online wires, or Express send.
  • Accurately authenticating the customer to ensure they meet the level of verification needed to address their concern.
  • The understanding of providing empathy over sympathy.
  • Maintaining adherence and average handle time stats.
  • Implementing feedback given to me from my superiors in coaching’s.
  • Monitored customer feedback and performance indicators to identify areas for improvement.

Student Loan Specialist

Discover Financial Services, DFS
Salt Lake City, UT
05.2016 - 09.2016
  • Help customers fill out a student loan application for their college needs.
  • Counseled students and parents about financial aid options and program details.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Run credit checks on inquiring customers.
  • Calling potential cosigners to see if there willing to cosign on the loan for the customer.
  • Maintaining adherence and average handle time stats.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • The understanding of providing empathy over sympathy.
  • Accurately authenticating the customer to ensure they meet the level of verification needed to address their concern.
  • Maintaining adherence and average handle time stats.
  • Communicated with prospective students to illustrate available financial aid opportunities.

Education

High School Diploma -

West High School
Salt Lake City, UT
08.2012 - 05.2016

Associate of Science - Business

Salt Lake Community College
Salt Lake City, UT
08.2016 - 01.2019

Bachelor of Science - Business

University of Utah
Salt Lake City, UT
06.2019 - Current

Skills

Proficient in Microsoft Office

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Accomplishments

The biggest accomplishment in my life is being in the top 1% of BTC holders.

Interests

Investing

Crypto, NFTs

MMA

Video Game Streaming

Basketball

Timeline

Sales Development Rep.

Market Star
04.2022 - Current

Dock Forklift Driver

R + L Carriers
10.2021 - 03.2022

Temporary Forklift Operator

DB Schenker
05.2021 - 10.2023

Bachelor of Science - Business

University of Utah
06.2019 - Current

Account Manager

Discover Financial Services, DFS
02.2018 - 05.2021

Online Customer Service Representative

Wells Fargo & Company
09.2016 - 02.2018

Associate of Science - Business

Salt Lake Community College
08.2016 - 01.2019

Student Loan Specialist

Discover Financial Services, DFS
05.2016 - 09.2016

High School Diploma -

West High School
08.2012 - 05.2016

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Sam CaprinSales Development Representative