Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sam Caton

Calabasas,CA

Summary

I am a proficient customer service-oriented person looking for employment. I am a team player and have been trained to work well with people of all ages. My previous and current managers would say that I put the guest first every time.

Overview

7
7
years of professional experience

Work History

Host/Server/Runner

Pedalers Fork
Calabasas, CA
08.2023 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

FSW Host

Disneyland Resort
Anaheim, CA
02.2022 - Current
  • Resolve customer service and food-related issues to maintain guest satisfaction.
  • Greet customers, answer questions and recommend specials to increase profits.
  • Manage guest expectations by relaying information regarding hours, wait times and specials.
  • Explain QR code scanning for electronic menu access.
  • Respond appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greet incoming guests to escort to assigned dining area and present menus.
  • Collect reservation information and communicate updates to guests via mobile device or in-person.

Food Runner/ Take Out Server

Kings Fish House
Calabasas, CA
01.2020 - 03.2022
  • Completed final preparations of dishes and deliver items to customers.
  • Responded quickly to customer concerns and escalate major issues to management.
  • Assisted servers as needed to optimize guest dining experience.
  • Memorized all dining room floor plans and understood seat number system.
  • Monitored tables for guest needs and customer service opportunities.
  • Effectively multitasked within fast-paced environment.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Executed cash transactions quickly and accurately.
  • Gained broad knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed final preparations of dishes and quickly delivered items to customers..
  • Handled special customer requests for separate checks and menu substitutions.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

Host

Kings Fish House
Calabasas, CA
01.2020 - 03.2022
  • Schedule reservations and notify servers and managers of large groups to prepare seating in advance.
  • Notify server after seating parties in section to facilitate prompt service.
  • Collaborate with front of house staff to move tables and adjust seating to accommodate customers.
  • Accommodate guests with children and special needs to promote comfortable dining experience.
  • Answer telephone to provide dining information and take party reservations.
  • Greet guests and gather information to seat groups or place on waitlist.
  • Answer phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stay attentive to server availability and table turnover to seat guests quickly.
  • Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Develop long-term relationships with customers to increase opportunities for repeat business.

Instructor

Dragons Martial Arts Studio
Woodland Hills, CA
09.2019 - 03.2020
  • Set and communicated ground rules for class based on respect and personal responsibility.
  • Developed guides and course materials focused on reinforcing lecture information and helping students learn.
  • Built positive relationships with students, parents, colleagues and owners.
  • Assessed and bridged learning gaps and effectively delivered curriculum to over 200 students.

Scare Actor

Malibu Wine Safaris
Malibu, CA
10.2019 - 11.2019
  • Recruited additional actors for seasonal work resulting in a higher quality experience for guests, which in turn resulted a higher hourly rate of pay for myself.
  • Increased show interest and participation which resulted in the addition of 2 weeks of performance through effective audience engagement and interaction.
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.

Junior Camp Counselor

Sports Plus
Calabasas, CA
05.2018 - 08.2018
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Explained principles, techniques and safety requirements of different activities to campers to prevent injury.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Established, identified and assessed event goals and intended outcomes.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Observed participants for signs of physical distress and rendered aid if required.

Education

High School Diploma -

Calabasas High School
Calabasas, CA
06.2019

Theater Arts And Business

Moorpark College
Moorpark, CA
08.2019

Skills

  • Customer Service
  • Ability to Learn Quickly
  • Great Teamwork Skills
  • Proficient in Memorization
  • Creative Problem Solver
  • Computer Skills

Affiliations

First Degree Black Belt, Freestyle Martial Arts 2017

Member, International Thespian Society 2016

Member, Los Virgenes Junior Court System 2016-2019

Timeline

Host/Server/Runner

Pedalers Fork
08.2023 - Current

FSW Host

Disneyland Resort
02.2022 - Current

Food Runner/ Take Out Server

Kings Fish House
01.2020 - 03.2022

Host

Kings Fish House
01.2020 - 03.2022

Scare Actor

Malibu Wine Safaris
10.2019 - 11.2019

Instructor

Dragons Martial Arts Studio
09.2019 - 03.2020

Junior Camp Counselor

Sports Plus
05.2018 - 08.2018

High School Diploma -

Calabasas High School

Theater Arts And Business

Moorpark College

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