Sam Chacko
Tomball,TX
Summary
Supply Chain/Sales/Trade Management Profile
An experienced maritime professional with a Ph.D. in International Business Management and repeated success creating bottom-line impacts through targeted maritime/shipping operations and international supply chain/logistics initiatives aligned with emergent business strategies. Implementing strategic amendments to achieve corporate goals, drive multi-million-dollar revenue, and direct business development opportunities. Experienced in cargo operations on the land side, port/terminal, and ships. An expert in ship-space allocation management for customers’ weekly flow of cargo. A recognized change agent who embraces innovative sales strategies in conjunction with a team-oriented leadership viewpoint to deliver success in procuring cargo for ships. Skillful at steering salesforce on the ground to find the right cargo mix to optimize ships, and acting as a liaison between sales, operations staff, and administrative/trade management personnel. Remarkable acumen in budgeting, pricing, tariff maintenance, and customs regulations and compliance. Achieved success in cost control, staff training, leading teams to achieve shared visions/goals, and fostering positive environments to enhance productivity. An expert in Trans-Pacific trade, project cargo movement, and operations across the globe.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager, Controlling Area Gulf-Pacific
Hapag-Lloyd
Sales Steering Manager NY/NJ and Gulf-Pacific
Hapag-Lloyd
Trade Management -Trans-Pacific East and Westbound
Hapag-Lloyd
Pacific Trade Management Senior Analyst (TPEB trade)
P &O Nedlloyd
Sales and Marketing Executive
Seahorse Shipping and Ship Management Ltd
Shipping Operations Coordinator
Metcalfe and Hodgkinson Ltd
Project Cargo Management
Mediterranean Shipping Company (MSC)
01.2021 - Current
- Use judgment, responsibility, initiative, economic and critical thinking skills, with a sense of urgency that is necessary to generate the greatest contribution from each shipment
- Assess each business opportunity, develop new shipment quotes, and manage shipments; including screening customer-supplied data, collaborating with the shipper to determine the optimal way to execute the shipment, soliciting bids for services, and providing the customer with operational and stowage plans, optimal routing choices and ensure the execution of shipments are done as planned
- Develop and maintain close relationships with key accounts, including small and major customers, build direct relationships, and introduce and educate customers about our global network of services
- Develop proficiency with our in-house technology and work closely with the MIS team to develop tools suitable for performing daily tasks
- Continuously develop International Project Cargo capability into a market-competitive global business.
Director, Vendor Relations and Pricing
United Cargo Management
01.2019 - 01.2020
- Provide exceptional quality of services to shippers, compared buy rates, and sell rates, and recommended customer service on which service provider to book shipments based on profit margins
- Conduct procurement of cargo from shippers, effective verification contract terms, and approval of contracts for filing with FMC, to enable achievement of full business potential
- Evaluate precise market-rate levels for a given commodity by utilizing internal pricing tools
- Deliver proactive support in resolving rate disputes with service providers and shippers based on contract agreements
- Manage the existing SOP and give utmost importance to assuring quality in all processes
- Guide staff on US customs and Federal Maritime Commission regulations and compliance
- Managed continuous relationships with inland logistics providers including air cargo operators for seamless flow of customer cargo to and from the ports while maintaining the contracted prices and auditing their performances constantly.
Various roles including TP trade management
Hapag-Lloyd AG
01.2002 - 01.2018
- Accomplished the highest volumes globally for Hapag-Lloyd from Region Middle East by spearheading new digitalization projects such as Quick Quote (QQ) process implementation
- Ensured continuous performance improvement by training area staff to equip them in solving sales-related problems and provided weekly forecasts to the trade department
- Managed sales/volume performance for the Indian Subcontinent, and Saudi Arabia, China, and South-East Asia to ensure business growth
- Administered, maintained, and trained staff in Compete to Win (CTW) process and analyzed lead area sales function to ensure compliance with the sales process and deliver corrective actions to sales directors on deviations
- Oversaw and led UASC merger and tariff alignment process for Region Middle East
- Supervised staff and their adherence to SOP and TQM.
Education
Ph.D. International Business Management -
International School of Management
Master of Science degree in Maritime Management -
Maine Maritime Academy
Castine, MEBachelor of Science degree in Chemistry -
University of Mangalore
Diploma in Shipping and Marine Operations Management -
BCIT
Vancouver, BCSkills
- Supply Chain/Logistics Management
- Procurement & Inventory Control
- Team Training & TQM
- Sales Management
- SOP and Process Improvement
- Superior Customer Service
- International Trade Management
- Cost Control & Finance
- Contract Negotiation
- Operations Management
- Documentation, and Compliance
Certification
- Ship Brokering and Chartering Certification, American Ship Brokers and Agents, New York, NY
- Professional Logistician (P. Log designation), Institute of Professional Logistics, Toronto, ON, Canada
- CITT Diploma and Designation, Canadian Institute of Traffic and Transport Toronto, ON, Canada
- Commercial Shipping Coursework, NM Institute of Shipping, Mumbai, India
Career Experience
- Project Cargo Management, Mediterranean Shipping Company (MSC), Houston, TX, 2021-01-01, Current, Use judgment, responsibility, initiative, economic and critical thinking skills, with a sense of urgency that is necessary to generate the greatest contribution from each shipment. Assess each business opportunity, develop new shipment quotes, and manage shipments; including screening customer-supplied data, collaborating with the shipper to determine the optimal way to execute the shipment, soliciting bids for services, and providing the customer with operational and stowage plans, optimal routing choices and ensure the execution of shipments are done as planned. Develop and maintain close relationships with key accounts, including small and major customers, build direct relationships, and introduce and educate customers about our global network of services. Develop proficiency with our in-house technology and work closely with the MIS team to develop tools suitable for performing daily tasks. Continuously develop International Project Cargo capability into a market-competitive global business.
- Director, Vendor Relations and Pricing, United Cargo Management, Charleston, SC, 2019-01-01, 2020-12-31, Provide exceptional quality of services to shippers, compared buy rates, and sell rates, and recommended customer service on which service provider to book shipments based on profit margins. Conduct procurement of cargo from shippers, effective verification contract terms, and approval of contracts for filing with FMC, to enable achievement of full business potential. Evaluate precise market-rate levels for a given commodity by utilizing internal pricing tools. Deliver proactive support in resolving rate disputes with service providers and shippers based on contract agreements. Manage the existing SOP and give utmost importance to assuring quality in all processes. Guide staff on US customs and Federal Maritime Commission regulations and compliance. Managed continuous relationships with inland logistics providers including air cargo operators for seamless flow of customer cargo to and from the ports while maintaining the contracted prices and auditing their performances constantly.
- Various roles including TP trade management, Hapag-Lloyd, 2002-01-01, 2018-12-31, Accomplished the highest volumes globally for Hapag-Lloyd from Region Middle East by spearheading new digitalization projects such as Quick Quote (QQ) process implementation. Ensured continuous performance improvement by training area staff to equip them in solving sales-related problems and provided weekly forecasts to the trade department. Managed sales/volume performance for the Indian Subcontinent, and Saudi Arabia, China, and South-East Asia to ensure business growth. Administered, maintained, and trained staff in Compete to Win (CTW) process and analyzed lead area sales function to ensure compliance with the sales process and deliver corrective actions to sales directors on deviations. Oversaw and led UASC merger and tariff alignment process for Region Middle East. Supervised staff and their adherence to SOP and TQM.
Timeline
Project Cargo Management
Mediterranean Shipping Company (MSC)
01.2021 - Current
Director, Vendor Relations and Pricing
United Cargo Management
01.2019 - 01.2020
Various roles including TP trade management
Hapag-Lloyd AG
01.2002 - 01.2018
Senior Manager, Controlling Area Gulf-Pacific
Hapag-Lloyd
Sales Steering Manager NY/NJ and Gulf-Pacific
Hapag-Lloyd
Trade Management -Trans-Pacific East and Westbound
Hapag-Lloyd
Pacific Trade Management Senior Analyst (TPEB trade)
P &O Nedlloyd
Sales and Marketing Executive
Seahorse Shipping and Ship Management Ltd
Shipping Operations Coordinator
Metcalfe and Hodgkinson Ltd
Ph.D. International Business Management -
International School of Management
Master of Science degree in Maritime Management -
Maine Maritime Academy
Bachelor of Science degree in Chemistry -
University of Mangalore
Diploma in Shipping and Marine Operations Management -
BCIT
- Ship Brokering and Chartering Certification, American Ship Brokers and Agents, New York, NY
- Professional Logistician (P. Log designation), Institute of Professional Logistics, Toronto, ON, Canada
- CITT Diploma and Designation, Canadian Institute of Traffic and Transport Toronto, ON, Canada
- Commercial Shipping Coursework, NM Institute of Shipping, Mumbai, India
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