As a candidate for the Technical Analyst-1 support role at Oracle, I bring a meticulous attention to detail and a dedication to customer advocacy. With a proven ability to navigate both non-technical and technical inquiries, I am adept at resolving customer concerns via various communication channels, including phone, and electronic mediums. My capacity to interpret and address customer needs aligns seamlessly with the responsibilities outlined for the position, including serving as a primary point of contact for customers and facilitating relationships with internal Oracle teams.