Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Sam Chheng

North Chesterfield,VA

Summary

Hardworking and passionate event planner with strong organizational skills eager to employ vendor management skills and creativity. A strong communicator with a commitment to delivering unique and personalized event experiences. Adept at managing all aspects of event planning with an ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Wedding Planner

Belle Beauty Events
09.2022 - Current
  • Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
  • Organized logistics and prioritized tasks for small to large-scale weddings.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.

Director of Operations

Perch RVA
05.2019 - 09.2022
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Managed weekly payroll processing for 80 employees, ensuring timely and accurate payments.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Server/Key Manager

EAT RESTAURANT PARTNERS
08.2017 - 04.2019
  • Engage with guests as they make food and beverage decisions to ensure a memorable experience
  • Knowledge of and passion for food, wine, and spirits
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Organize monthly charitable efforts
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Managed social media accounts, ensuring timely responses to comments, messages,
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • FOH Associate of the Year, 2018

General Manager

RESTAURANT MANAGEMENT GROUP
02.2013 - 04.2017
  • Managed a diverse team of 30 professionals, fostering a positive work environment and high employee satisfaction.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensure employees adhere to company policy and discipline as needed
  • Conducted interviews for FOH and BOH positions
  • Maintained social media presence
  • Working knowledge of all FOH roles including bartending, serving, hosting, and expo

Office Manager

PREMIER MARTIAL ARTS
10.2010 - 09.2014
  • Maintain Quickbooks (AP/AR, Bank Reconciliations), maintaining vendor relationships and positive cash flow.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintain positive relationship with clients

AR Specialist

CENTRAL ATLANTIC SUPPLY CHAIN
05.2008 - 05.2010
  • Maintained accurate financial records by reconciling AP accounts, resolving discrepancies, and updating system data regularly.
  • Processed expense reports for reimbursement, verifying accuracy and compliance with company policies.
  • Provided exceptional customer service to both internal departments and external vendors, fostering positive working relationships.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled customer inquiries, initiated resolutions and followed up on existing customer service tickets.

Admin Assistant/ Bookkeeper

HUTEC/ESCABAR
04.2006 - 05.2008


  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Maintain Quickbooks (AP/AR, Bank Reconciliations)
  • Processed payroll for25-30 employees, ensuring accurate employee compensation.
  • Ensured timely payments to vendors by tracking invoices and promptly processing checks.
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.

Admin. Assistant

LTV IMPORTS
02.2004 - 10.2005
  • Coordinate buying, importing, and distribution of new items
  • Organize arrangements for travel, lodging, and booths specs for Trade Shows
  • Oversee merchandise returns and correctly match with, or create Credit Memos
  • Maintain Sales Orders/Purchase Orders/Payment in QuickBooks
  • Utilize EDI for two different major customers, including installation and testing

Sr. Research Clerk

JP MORGAN CHASE & CO
09.1999 - 04.2003
  • Effectively monitored 5 different General Ledgers to ensure items are cleared before 30 days to meet monthly goals
  • Manually processed all rejected items found from EFT/ACH payments
  • Developed and maintained positive relationships with clients to maximize collections.
  • Make outbound inquiries to verify information for payment
  • Modify existing procedures to ensure effectiveness and trained colleagues on revisions
  • Manually batch and input payments for processing
  • Alpha-search for account information using check info on FDR
  • Prepare checks for daily deposit through high-speed system


Education

High School Diploma -

MEADOWBROOK HIGH SCHOOL
Richmond, VA
06.1998

Skills

  • Event Coordination
  • Restaurant Operations
  • Microsoft Office Suite
  • Google Workspace (Drive, Sheets, etc)
  • POS system operations (Toast, Aloha, Micros)
  • Canva
  • Adobe InDesign
  • Quickbooks
  • Payroll Processing (ADP)
  • All-Seated
  • Operations Management
  • Schedule Coordination
  • Staff Management
  • Training and coaching
  • Contract Review
  • Guest Relations
  • Money Handling
  • Food & Wine Knowledge
  • Multitasking Abilities
  • Key 12,207 gross ksph

References Available

Available upon request

Timeline

Wedding Planner

Belle Beauty Events
09.2022 - Current

Director of Operations

Perch RVA
05.2019 - 09.2022

Server/Key Manager

EAT RESTAURANT PARTNERS
08.2017 - 04.2019

General Manager

RESTAURANT MANAGEMENT GROUP
02.2013 - 04.2017

Office Manager

PREMIER MARTIAL ARTS
10.2010 - 09.2014

AR Specialist

CENTRAL ATLANTIC SUPPLY CHAIN
05.2008 - 05.2010

Admin Assistant/ Bookkeeper

HUTEC/ESCABAR
04.2006 - 05.2008

Admin. Assistant

LTV IMPORTS
02.2004 - 10.2005

Sr. Research Clerk

JP MORGAN CHASE & CO
09.1999 - 04.2003

High School Diploma -

MEADOWBROOK HIGH SCHOOL

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Sam Chheng