Sam Cruz
Irvine,CA
Summary
Results-driven banking and mortgage professional with over 30 years of experience in leadership roles, specializing in mortgage lending, team management, and business development. Proven track record of exceeding sales targets, driving revenue growth, and fostering collaboration across multiple business channels. Seeking new opportunities to leverage expertise and drive success in a dynamic organization.
Overview
32
32
years of professional experience
Work History
Vice President, Area Manager
Certainty Home Loans
11.2023 - 03.2024
- - Lead high-performing team of mortgage loan officers to achieve and exceed sales targets. - Develop and implement strategic initiatives to enhance operational efficiency and customer satisfaction. - Cultivate strong relationships with industry partners to drive referral business. - Provide training and mentorship to enhance team members' skills and product knowledge.
Branch Manager
Prime Lending
04.2021 - 10.2023
- - Managed all mortgage operations, overseeing loan officers and support staff to ensure operational efficiency. - Responsible for the profit and loss of business operations, driving revenue growth and cost management. - Developed and executed strategic plans to achieve business objectives and sales targets. - Implemented process improvements to enhance customer experience and streamline operations.
Vice President, Area Lending Manager
Bank of America
01.2008 - 04.2021
- - Managed mortgage lending operations and led a team to achieve annual sales goals. - Integrated home loans into various business channels such as Merrill Lynch, local financial centers, Wealth Management, and Business Banking. - Collaborated with leadership from multiple lines of business to achieve integration, growth, and meet sales goals. - Maintained compliance with regulatory requirements and implemented risk management policies. - Received recognition for exceptional performance and leadership.
Branch Manager
Countrywide Loans
10.2004 - 01.2008
- - Managed team of loan officers and processors to originate and close residential mortgage loans. - Exceeded sales targets and customer satisfaction metrics consistently. - Implemented training programs to enhance team members' skills and product knowledge. - Collaborated with underwriting and closing departments to streamline loan processing.
Mortgage Loan Officer
Washington Mutual
12.1996 - 09.2004
- - Originated residential mortgage loans for purchase and refinance transactions. - Built a strong referral network with real estate agents, builders, and financial planners. - Ranked as top producer consistently within the company. - Provided exceptional customer service throughout the loan process.
Loan Officer
American Savings Bank
11.1991 - 12.1996
- - Initiated career as a loan officer, assisting clients with mortgage and consumer loans. - Developed expertise in credit analysis, loan structuring, and financial consulting. - Built a loyal client base through personalized service and attention to detail. - Recognized for exceeding sales targets and customer satisfaction goals.
Education
Business Education
Cerritos College
01.1994
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Client Relationship Building
- Business Development
- Results-Driven
- Customer Service
- Risk Management
- Process Improvement
- Training and mentoring
- Staff Development
- Performance monitoring
Additional Information
Strong analytical and problem-solving skills, Excellent communication and interpersonal abilities, Member of the Mortgage Bankers Association
Nmlsid
485800
References
Available upon request
Timeline
Vice President, Area Manager
Certainty Home Loans
11.2023 - 03.2024
Branch Manager
Prime Lending
04.2021 - 10.2023
Vice President, Area Lending Manager
Bank of America
01.2008 - 04.2021
Branch Manager
Countrywide Loans
10.2004 - 01.2008
Mortgage Loan Officer
Washington Mutual
12.1996 - 09.2004
Loan Officer
American Savings Bank
11.1991 - 12.1996
Business Education
Cerritos College
Similar Profiles
Julie GrossJulie Gross
SVP, Chief Training Officer - Culture Keeper at Certainty Home Lending, a DBA of Guaranteed Rate, Formerly Certainty Home Loans, Formerly Starkey Mortgage, Formerly WR Starkey MortgageSVP, Chief Training Officer - Culture Keeper at Certainty Home Lending, a DBA of Guaranteed Rate, Formerly Certainty Home Loans, Formerly Starkey Mortgage, Formerly WR Starkey Mortgage
Jacqueline TaylorJacqueline Taylor
Loan Officer Assistant at CMG Home LoansLoan Officer Assistant at CMG Home Loans
Paul B. FisherPaul B. Fisher
Mortgage Loan Originator at Certainty Home LendingMortgage Loan Originator at Certainty Home Lending