Sam DeFreese
Indianapolis,IN
Summary
Experienced server adept at building relationships and managing time in fast-paced restaurant environments. Versatile in fine dining and bartending, with experience within both corporate and local business settings. Has acquired expertise in operating within stressful environments, upselling, presentation, and customer relations. Strives to manage customers' expectations, drive satisfaction, and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Aristocrat
Indianapolis , IN
2024.01 - 2024.07
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Operated POS (Clover) terminals to input orders, split bills, and calculate totals.
- Implemented feedback from customers to improve service quality and menu offerings.
Bartender/Server
Cunningham Restaurant Group
Greenwood
2021.03 - 2024.02
- Delivered exceptional customer service by engaging with managers and guests.
- Acquired essential customer service skills to ensure the retention of regular customers.
- Implemented innovative upselling strategies and effectively promoted weekly specials to optimize profitability for the restaurant.
- Engaged with diverse customer base.
- Proficient in operating Aloha system for editing and submitting diverse food, drink, and merchandise items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Mail Carrier
United States Postal Service
Greenwood
2020.04 - 2021.03
- Prepare the mail truck in the morning for the neighborhood route.
- Communicate with mail carriers for efficient assistance and service.
- Establish and maintain relationships with residents.
- Deliver packages and letters.
- Handled mail-in election ballots and stimulus checks during the pandemic.
Education
Bachelor of Science in Business - Finance
Indiana University, Kelley School of Business
Indianapolis, IN09.2024
Skills
- Developed communication skills from an extended history of customer service.
- 5+ years in the service industry with teamwork experience.
- Capability to operate multiple POS systems within the restaurant industry (Aloha, Clover, Toast.)
- Customer retention
- Computer technician capabilities
- Strong work ethic mixed with creative, strategic, analysis.
Timeline
Server
Aristocrat
2024.01 - 2024.07
Bartender/Server
Cunningham Restaurant Group
2021.03 - 2024.02
Mail Carrier
United States Postal Service
2020.04 - 2021.03
Bachelor of Science in Business - Finance
Indiana University, Kelley School of Business
Similar Profiles
Sayali DeoSayali Deo
Service Operations Specialist at AristocratService Operations Specialist at Aristocrat
LIEZL CARMANLIEZL CARMAN
Warehouse Picker at AristocratWarehouse Picker at Aristocrat
Kristin OrcuttKristin Orcutt
Director of Sales - Northeast Region at AristocratDirector of Sales - Northeast Region at Aristocrat