SAM DENNY
San Marcos
Summary
Enthusiastic knowledge-seeking individual eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of SOP importance and training. Motivated to learn, grow and excel by whatever means necessary.
Overview
14
14
years of professional experience
Work History
Managing Partner
Kerbey Lane Cafe
Austin
07.2020 - Current
- Provided consistent growth YOY by supporting our brands vision. Currently sitting at 15% sales growth week to week
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided direction, guidance and motivation to team members.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Technology Specialist
Arlington Computer Care
Arlington
10.2019 - 04.2020
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Researched product and issue resolution tactics to address customer concerns.
- Coordinated inventory supplies and equipment
- Logged updates on support tickets to communicate status to users and managers.
Medical Research Writer
Aadam Quraishi, MD
12.2017 - 10.2019
- Maintained consistent planning of writing materials needed for planned dates
- Worked independently as well as with a team on multiple projects
- Projects included email marketing campaigns, Social Media Marketing, Sales Presentations, and Medical Blogs relating to stem cell rejuvenation
Basketball Manager
UTPA Broncs Division I
08.2011 - 11.2015
- Maintained Video classifications for the study of each game to identify areas of improvement using sports video editing software
- Served as a stand-in when in need for practice drills
- Worked alongside others to assist in the travel itinerary for away games
Education
Bachelor of Arts - Philosophy & Environmental Studies
University of Texas Rio Grande Valley
Edinburg, TX01.2016
Skills
- Analytical reasoning
- Operations oversight
- Communications management
- Teamwork and Collaboration
- Training and Development
- Policy and procedure adherence
- Technical troubleshooting
- Conflict resolution
- Quality assurance
- Interpersonal communication
- Active listening
- Friendly, positive attitude
Timeline
Managing Partner
Kerbey Lane Cafe
07.2020 - Current
Technology Specialist
Arlington Computer Care
10.2019 - 04.2020
Medical Research Writer
Aadam Quraishi, MD
12.2017 - 10.2019
Basketball Manager
UTPA Broncs Division I
08.2011 - 11.2015
Bachelor of Arts - Philosophy & Environmental Studies
University of Texas Rio Grande Valley
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