Sam Dion
Worcester,MA
Summary
Motivated and results-oriented recent college graduate with a Bachelor's degree in Communications and a minor in Business from Worcester State University . Demonstrated ability to excel in dynamic and fast-paced environments through a combination of academic achievements and leadership roles. Possesses strong problem-solving and communication skills, with a proven track record of working collaboratively in team settings. Eager to contribute fresh perspectives via a strong work ethic.. Ready to take on new challenges and committed to continuous learning and professional development to best serve and protect my community.
Overview
5
5
years of professional experience
Work History
Pro Shop Attendant
Holden Hills Country Club
03.2024 - Current
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
Bell Attendant
Chatham Bars Inn
05.2023 - 08.2023
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
Bar Staff Member
Stone Cow Brewery
04.2022 - 10.2022
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Asphalt Laborer
Caruso Paving
04.2021 - 09.2021
- Clear areas in preparation for laying down asphalt.
- Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
- Measured out jobs and calculated materials needed.
- Transported, organized and fetched materials throughout each shift.
- Directed traffic around site locations using appropriate signage and team communication.
- Laid materials such as stone, concrete and asphalt on in routine and special configurations based on project specifications.
- Filled tanks, hoppers and machines with paving materials.
- Kept traffic away from job sites to protect workers, equipment and private individuals.
- Worked on driveways, roads, parking lots and other projects alongside 5 -person crew.
- Operated paving, milling, rolling and loading machines to complete projects on schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Valet Parking Attendant
Valet Park Of America
05.2019 - 08.2020
- Lifted and removed barricades to open or close parking areas.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Directed patrons to designated parking spaces.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Parked and retrieved up to 100 automobiles per shift, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Patrolled area to prevent thefts of parked cars or items in cars.
- Used a database to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
- Lifted, positioned and removed barricades to open or close parking lot areas.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Arranged for illegally parked or abandoned vehicles to be towed.
- Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
- Answered general questions about parking fees, facilities and directions.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Collected parking fees from customers based on charges for amount of time parked or standard lot fee.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
Education
Bachelor of Arts - Communications And Business
Worcester State University
Worcester, MA05.2024
High School Diploma -
Wachusett Regional High School
Holden, MA06.2019
Skills
- Media Relations
- Rule Enforcements
- Decision Making
- Athlete Training and Motivation
- Creativity and Flexibility
- Safety Management
- Practice Planning and Management
- Written and Verbal Communication
Timeline
Pro Shop Attendant
Holden Hills Country Club
03.2024 - Current
Bell Attendant
Chatham Bars Inn
05.2023 - 08.2023
Bar Staff Member
Stone Cow Brewery
04.2022 - 10.2022
Asphalt Laborer
Caruso Paving
04.2021 - 09.2021
Valet Parking Attendant
Valet Park Of America
05.2019 - 08.2020
Bachelor of Arts - Communications And Business
Worcester State University
High School Diploma -
Wachusett Regional High School
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