Sam Dostal
Customer Service Representative
Rochester,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
10.2023 - Current
- Answered incoming calls, emails, and other communication methods promptly
- Attended weekly meetings with management staff to discuss progress on projects and tasks assigned by the supervisor
- Greeted customers and provided assistance with inquiries
- Investigated and solved routine and complex customer issues to earn repeat business
- Assisted in resolving customer complaints and identified appropriate solutions
- Researched problems reported by customers to identify root causes for resolution purposes.
Customer Service Supervisor, Store Operations Supervisor
At Home
02.2022 - 09.2023
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Resolved escalated customer disputes
- Answered phone calls and responded to questions and concerns
- Issued receipts, refunds, credits or change due to customers
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/Customer Service Representative
Andy's Liquor
06.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol
- Stocked shelves with new inventory and rotated existing stock to ensure freshness
- Operated cash register accurately to process customer payments.
Theatre Associate
Marcus Theatres
11.2019 - 06.2021
- Greeted customers and provided excellent customer service
- Operated cash register to process payments for food items
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Followed all safety guidelines while preparing food items
- Answered phone calls to assist customers with questions and orders.
Education
Mayo High School
Rochester05.2019
Skills
Customer Service Excellence
Product Knowledge
Call Center Operations
Customer Education
Complaint Resolution
Troubleshooting
Phone and Email Etiquette
Communication
Shipping and receiving
Stock Rotation
Awards
- Promoted from Customer Service Associate to Store Operations Supervisor
- Consistently team's top performer for Average Call Handle Time
- Awarded best First Call Resolution and Truck Roll Prevention multiple times
Accomplishments
· Promoted from Customer Service Associate to Store Operations Supervisor within first 6 months
· Consistently team's top performer for Average Call Handle Time
· Awarded best First Call Resolution and Truck Roll Prevention multiple times
Timeline
Customer Service Representative
Spectrum
10.2023 - Current
Customer Service Supervisor, Store Operations Supervisor
At Home
02.2022 - 09.2023
Cashier/Customer Service Representative
Andy's Liquor
06.2021 - 02.2022
Theatre Associate
Marcus Theatres
11.2019 - 06.2021
Mayo High School