Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sam Elassar

Summary

Versatile fine dining server with management experience adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role. Over 10 years of fine dining service experience. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Skilled in networking and has built a good relationship and contact list of regulars and patrons who appreciate the art of fine dining.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Bobs Steak and Chop House
07.2024 - Current
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Fine Dining Server

Blu Prime Steakhouse
08.2023 - 07.2024


  • Work closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Train new servers on fine dining etiquette and company standards, improving overall team performance.
  • Enhance customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully mastered multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintain a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

Fine Dining Server

Braza Brava
06.2021 - 09.2023


  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Greeted and accommodated guests, building positive experience from first interaction
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Attended company and restaurant required trainings and meetings, improving skills
  • Delivered customer checks and securely processed credit card or cash payments
  • Memorized menu to help diners make informed meal choices.

Fine Dining Server

Fogo De Chao
06.2018 - 02.2021
  • Checked on guests to verify satisfaction with each course
  • Described ingredients and cooking methods to explain preparation of various food items
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons

Server Manager

Sultan Cafe
04.2010 - 12.2017


  • Communicated plans and actions to meet departmental goals
  • Counseled and guided employees, driving performance improvement
  • Delegated tasks, freeing up time to focus on higher-value activities
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Counted money and made bank deposits.

Education

Geology In Applied Science Candidate -

University of Texas at San Antonio
12.2023

Skills

  • Menu development
  • Recruitment
  • Restaurant operations management
  • Inventory control and record keeping
  • Staff scheduling
  • Table management
  • Employee schedule management
  • Employee retention
  • Team management
  • Adaptable
  • Full service restaurant background
  • Stable work history

Certification

OSHA Certified

TABC Certified

Food Handler Certified

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Restaurant Manager

Bobs Steak and Chop House
07.2024 - Current

Fine Dining Server

Blu Prime Steakhouse
08.2023 - 07.2024

Fine Dining Server

Braza Brava
06.2021 - 09.2023

Fine Dining Server

Fogo De Chao
06.2018 - 02.2021

Server Manager

Sultan Cafe
04.2010 - 12.2017

Geology In Applied Science Candidate -

University of Texas at San Antonio

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