Sam EL Khoury

• Provided high-end table service in an upscale restaurant and event venue
• Led service for private events and large parties
• Trained new staff and supported floor leadership
• Strong wine knowledge with proven upselling skills
• Maintained exceptional guest experience and service standards

• Led front-of-house service for large parties, private events, and high-volume shifts
• Oversaw two dining floors, ensuring smooth service flow, timing, and guest satisfaction
• Provided refined fine-dining table service with strong food, wine, and cocktail knowledge
• Bartended major events and peak services, maintaining consistency and presentation
• Acted as point person for problem resolution, handling guest concerns professionally
• Coordinated closely with management, kitchen, and bar teams to maintain service standards

• Delivered exceptional customer service by promptly attending to guests’ needs, ensuring a welcoming and memorable dining experience.
• Managed orders efficiently using POS systems, accurately relaying requests to the kitchen and ensuring timely delivery of food and beverages.
• Upsold menu items and specials, enhancing customer satisfaction and contributing to increased daily revenue.
• Maintained cleanliness and organization of tables, dining areas, and service stations to meet hygiene standards and create a comfortable atmosphere.
• Handled customer inquiries and complaints professionally, resolving issues quickly to maintain a positive restaurant reputation.