Sam Fairley
Manitou Springs,CO
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Reservationist
Restaurant Paradis
Rosemary Beach, FL
08.2016 - 06.2018
- Managed reservation systems, ensuring accurate bookings and timely confirmations.
- Coordinated with staff to optimize table assignments, improving overall restaurant efficiency.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Set up tables with special requests from guests including but not limited to rose petals, champagne, wine, and birthday cards!
Reservationist
Tsunami Sushi Restaurant
New Orleans, LA
06.2018 - 06.2021
- Maintained organized records of reservations, contributing to streamlined operations and data accuracy.
- Collaborated with management to identify peak times and adjust reservation strategies accordingly.
- Implemented feedback mechanisms for guest experiences, supporting continuous improvement initiatives. This was particularly difficult at this restaurant, as it was a very large restaurant that did very high volume with inconsistent table turnover times.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
Maitre D'
Emeril's New Orleans
New Orleans, LA
09.2018 - 03.2020
- Coordinated dining room operations to ensure seamless guest experiences.
- Managed reservation system, optimizing seating arrangements for maximum efficiency.
- Worked on the phones hours ahead of the restaurant's opening to set the floor plan for upcoming weeks as well as for service that very night.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated new hires to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Server
Melting Pot
Colorado Springs, CO
09.2021 - 02.2022
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction throughout dining experiences.
- Managed multiple tables simultaneously, maintaining a calm demeanor during peak hours to optimize guest flow.
- Maintained an entertaining atmosphere while delivering the script provided by Corporate to guests as I would describe menu availability, combo deals, sauces, and cooking styles.
Server
Shuga's
Colorado Springs, Co
02.2022 - 07.2024
- Collaborated with kitchen staff to ensure timely and accurate food delivery, enhancing overall efficiency.
- Resolved customer complaints promptly, utilizing conflict resolution skills to the best of my ability, as this restaurant did not technically have a "manager."
- Conducted regular inventory checks on supplies and equipment, ensuring proper stock levels for uninterrupted operations. This was mainly for alcohol inventory as well as other bar prep needs.
Associate
Amazon
Colorado Springs, CO
08.2024 - Current
- Followed training prompts efficiently in order to stay on top of new software updates to the facility.
- Maintains a superb rate and quality for items that are picked, inducted, sorted, and packed.
- Recognition from managers for maintaining a high rate, even in difficult conditions.
Education
BFA - Acting
Shenandoah Conservatory
Winchester, VA05-2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Effective communication
- Point of sale operation
- Calendar management
- Inventory management
Timeline
Associate
Amazon
08.2024 - Current
Server
Shuga's
02.2022 - 07.2024
Server
Melting Pot
09.2021 - 02.2022
Maitre D'
Emeril's New Orleans
09.2018 - 03.2020
Reservationist
Tsunami Sushi Restaurant
06.2018 - 06.2021
Reservationist
Restaurant Paradis
08.2016 - 06.2018
BFA - Acting
Shenandoah Conservatory