Sam Farhoud
Cortland,USA
Summary
Results-driven HVAC Professional with 20/+ years of experience leading teams to success. Adept at motivating and coaching team members to achieve goals and exceed expectations. Proven track record of improving team performance, increasing productivity, and fostering a positive work environment. Strong communication skills and ability to collaborate effectively with cross-functional teams to drive results. Seeking an opportunity to leverage my leadership skills and experience to drive success in a dynamic and fast-paced environment while maintaining a family like atmosphere.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Regional Service Manager_East Region
Gardiner Service Co.
Youngstown, Ohio, USA
01.2026 - Current
- Proficient in diagnosing and repairing mechanical issues in various types of equipment and heating and air-conditioning systems
- Skilled in conducting routine maintenance tasks to ensure optimal performance and longevity of equipment
- Capable of interpreting technical manuals and schematics to guide repair and maintenance procedures
- Strong communication skills for interacting with customers and colleagues in a professional manner
- Oversaw regional service operations, ensuring compliance with company standards and customer satisfaction.
- Developed and implemented training programs for service staff, enhancing team performance and efficiency.
- Collaborated with cross-functional teams to address customer issues, resulting in improved service response times.
- Established communication protocols between field technicians and management to improve workflow transparency.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
Field Team Leader
Gardiner Service Co.
Solon, OH
2017 - 01.2026
- Supervised field team operations, ensuring adherence to safety protocols and efficient service delivery.
- Trained new team members on equipment usage and operational best practices.
- Coordinated scheduling and resource allocation to maximize project efficiency.
- Monitored field activities, identifying areas for process improvement and implementing solutions.
Service Technician
Gardiner Service Co.
Solon, OH
04.2006 - 04.2017
- Diagnosed and repaired various residential and commercial window treatments.
- Installed, adjusted, and maintained blinds, shades, and draperies per customer specifications.
- Collaborated with team members to troubleshoot complex service issues efficiently.
- Educated customers on product features and maintenance for enhanced satisfaction.
Service Technician
Blind and Son's/Tri-County
03.2004 - 04.2006
- Maintained and repaired HVAC systems, including diagnosing issues, replacing parts, and performing regular maintenance to ensure optimal functionality
- Conducted routine inspections and tune-ups on heating and air-conditioning equipment to prevent breakdowns and minimize downtime for production facilities
- Provided on-site technical support for customers, troubleshooting and resolving issues with electronic devices and systems in a timely and professional manner
- As a truck based technician, we also had to maintain a gross truck revenue which we tracked and monitored weekly
Service Technician
Thompson
01.2002 - 03.2004
- Proficient in diagnosing and repairing mechanical issues in various types of equipment and heating and air-conditioning systems
- Skilled in conducting routine maintenance tasks to ensure optimal performance and longevity of equipment
- Capable of interpreting technical manuals and schematics to guide repair and maintenance procedures
- Strong communication skills for interacting with customers and colleagues in a professional manner
Education
Diploma - HVAC
ETI School of Technology
Niles, OH04-2001
Skills
- Understanding of air conditioning
- Refrigeration
- Energy management systems
- Hands-on projects
- Team Leadership/mentorship
- Client retention/Client facing
- Excellent communicator
- Self starter/Highly motivated
Certification
- Field Supervisors Forum, 03/01/23
- Synergy Solution Group, synergysolutiongroup.com/events/2020-exe...
Additional Information
Attended multiple client experience training courses
Timeline
Regional Service Manager_East Region
Gardiner Service Co.
01.2026 - Current
Service Technician
Gardiner Service Co.
04.2006 - 04.2017
Service Technician
Blind and Son's/Tri-County
03.2004 - 04.2006
Service Technician
Thompson
01.2002 - 03.2004
Diploma - HVAC
ETI School of Technology
Field Team Leader
Gardiner Service Co.
2017 - 01.2026