SAM FITZ
Bend,OR
Overview
21
21
years of professional experience
Work History
Interventional Radiology Coordinator
Central Oregon Radiology Associates
Bend, OR
08.2020 - Current
- Answer phone calls and messages for I.R. clinic, coordinating appointments and handling patient inquiries.
- Received and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
NUCLEAR MEDICINE SCHEDULER
Central Oregon Radiology Associates
Bend, OR
01.2018 - 08.2020
- Work in fast paced, busy environment scheduling patients for diagnostic imaging exams including but not limited to Nuclear Medicine, MRIs\MRA, CT, Ultrasound, XR and Mammography
- Use of multi line phones, scheduling programs known as Royal
- Analyzed and interpreted patients' histories, symptoms, physical findings and diagnostic information to develop appropriate exam is ordered with provided diagnosis.
- Knowledge of EPIC EMR to retrieve patients chart notes, labs and insurance to obtain prior authorization for certain Nuclear Medicine exams prior to scheduling
- Ability to work in a stressful environment, multitask, communicate effectively with patients, referring physicians and team members
- Communicate and coordinate closely with Radiologists regarding high priority Nuclear Medicine exams
- Communicate effectively with Nuclear Medicine techs and on call techs when there are add on’s or cancellations for same day/next day so they can order/cancel radioactive tracer doses for patients exams.
ADMINISTRATIVE ASSISTANT
University of California, La Jolla Medical
San Diego, CA
01.2016 - 10.2018
- Under general supervision, provided full range of administrative support for 24 operating rooms
- Answer multi-line phones in high volume setting, direct calls, and schedule surgical procedures ranging from Level 1- Level 4 trauma using EPIC scheduling system
- Coordinate communications between several operating rooms via telephone and intercom
- Performed as liaison between anesthesiologists, surgeons, fellows, residents, patients, patient’s families, nursing staff and outside parties when needed
- Generate a variety of correspondence, daily staffing reports
- Generates Excel call sheets for all call teams; i.e.: Liver team, Cardiac team, Pediatrics team & General team
- Assign lockers and maintain various databases as needed
- Use of TPS Time Suite- payroll daily to input vacation, sick and call shifts and edit incorrect times each pay period
- Work very closely with Charge nurse and communicating with all staff included with each case
- Communicate with pre-op, recovery, house supervisors on a daily basis if there are add-on cases or cancellations day of
- Contact patient transporters on when to send for patient transfers
SURGICAL SUPPORT CLERK / O.R. SCHEDULER
Sharp Grossmont Hospital
San Diego, CA
01.2005 - 10.2018
- With little supervision, managed control desk with 12 operating rooms
- Schedule invasive and non-invasive surgical procedures, print O.R. schedules, print demographics & armbands.
- Entered lab orders, retrieve lab results,
- Communicated as liaison between other departments, physicians, physician offices, R.N.‘s, surgical techs, anesthesiologists, surgeons, visitors and sales representatives
- Manage 12 rooms on a daily basis with Charge R.N
- Attentive to surgery schedule flow, notify surgeons and/or anesthesiologists if any delays, including all ancillary staff
- Manage nursing assistants for room turnovers and patient transport
- Rotate through surgery scheduling as needed to schedule for Main O.R and Outpatient Surgery Center
- Communicated with nursing leads regarding preference cards for cases to make sure they are correct
- Attention to how many rooms are schedule daily to meet staffing needs
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Strategically distributed administrative tasks amongst ancillary staff and provided guidance to promote performance.
Education
BBA - Business Administration And Management
Eastern Oregon University
La Grande, ORSome College (No Degree) - Nursing
Cuyamaca College/Grossmont College
La Mesa, CAMedical Assistant Certificate -
Maric College
San Diego, CA2004
Graduate -
Hoover Senior High School
San Diego, CA2001
Skills
- Epic, Royal, Cerner Powerchart, Cerner Surginet, PICIS/OR Manager, Smart Track in OR Manage
- Familiar with Microsoft Word and Excel
- AHA CPR Certified
- Ability to type up to 90 wpm,
- Knowledge of HIPAA, OSHA, and DHS
- Organization and Time Management
- Customer Experience
- Front Office Operations
- Insurance Authorizations
- Teamwork and Collaboration
- Documentation Review
- Calendar and Appointment Management
- Message and Report Transcription
- Office Coordination
Languages
Cambodian
Native or Bilingual
Timeline
Interventional Radiology Coordinator
Central Oregon Radiology Associates
08.2020 - Current
NUCLEAR MEDICINE SCHEDULER
Central Oregon Radiology Associates
01.2018 - 08.2020
ADMINISTRATIVE ASSISTANT
University of California, La Jolla Medical
01.2016 - 10.2018
SURGICAL SUPPORT CLERK / O.R. SCHEDULER
Sharp Grossmont Hospital
01.2005 - 10.2018
BBA - Business Administration And Management
Eastern Oregon University
Some College (No Degree) - Nursing
Cuyamaca College/Grossmont College
Medical Assistant Certificate -
Maric College
Graduate -
Hoover Senior High School
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