Sam Flores
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Patient Appointment Coordinator
Scotsdale Women's Center
03.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
CUSTOM FRAMER
Frame Chicago
08.2022 - 12.2022
- Exceptional knowledge and assembly of custom framing
- Wonderful customer service and communication in orderto bring the customer's piece of work to life
- Duties include building and assembling different styles of framed pieces: matting, mounting, stretching canvas,shadow boxes, building the frames (woodwork)
- Assisting customers with projects and providing advice on designchoices and long-term care of artwork in framed pieces
- Intake and manage shipment of supplies, organizing andtracking for each individual order
- Serve as a member of a small team of professionals, collaborating on various assignments and projects andseamlessly picking up where others have left off.
CUSTOM FRAMER/SALES ASSOCIATE
Blick Art Materials
05.2018 - 08.2022
- Worked as a sales associate and framer in a fast-paced retail environment
- Grew to take on the role of customframer
- Sold various products by explaining unique features and educating customers on proper application or usage
- Engaged customers in friendly, professional dialogue to determine needs, find specific products, answer questionsand product advice
- Worked to assess customer needs to provide assistance and information on product features while developingtrusting relationships with customers by making personal connections
- Trained new team members in cash register operation, stock procedures and customer services and worked withfellow sales team members to achieve group targets
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Received and displayed product shipments on store retail shelves upon delivery.
HOUSE MANAGER
Lookingglass Theatre
03.2019 - 04.2020
- Frontline manager of a major theatre company, assisting audience members and the staff/crew of the performancein production
- Box office duties included selling tickets, customer service and handling telephone calls; setting up yearlysubscriptions, etc
- House manager duties included pre-show setups, management of the theatre before the show starts, customerservice and audience service, seamlessly working with stage manager, ticket collecting and counting, includingpost show closing duties.
Education
Bachelor of Arts -
Loyola University
05.2020
Master of Arts - Animation (In Process)
DePaul University
Chicago, IL06.2024
Skills
- Technical Troubleshooting
- Problem Solving
- Decision Making and Prioritization
- Adobe Software
- Microsoft Software Skills (Word, PowerPoint, Excel)
- Traditional Fine Art Skills
- Graphic Arts Design
- Attention to Detail
- Artistic Design
- Originality and Creativity
Timeline
Patient Appointment Coordinator
Scotsdale Women's Center
03.2023 - Current
CUSTOM FRAMER
Frame Chicago
08.2022 - 12.2022
HOUSE MANAGER
Lookingglass Theatre
03.2019 - 04.2020
CUSTOM FRAMER/SALES ASSOCIATE
Blick Art Materials
05.2018 - 08.2022
Bachelor of Arts -
Loyola University
Master of Arts - Animation (In Process)
DePaul University
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