Sam Gazzera

• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
• Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
• Enhanced client progress by implementing individualized behavior intervention plans.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Worked a range of jobs under the attendant role. Pool attendant , gym and maintenance.

• Greeted customers and provided assistance and a welcoming presence and enhance their experience
• Serviced complex equipment quickly to minimize wait times for specific machines
• Delivered information and details of interest about facility to visitors

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Managed over 30 calls a day to make reservations or inquires into our services
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Determined customer needs by asking relevant questions and listening actively to responses.

• Explained and demonstrated basic tennis techniques to team members.
• Introduced games and drills, which helped students to better develop skill levels.
• Increased player strength, agility and game skills through successful practices.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Established dialogue between management and people renting space to make conflict resolution soar.