Sam Gonzales
Waxahachie
Summary
Experienced Store Manager with a strong background in managing retail operations and leading teams to drive sales and exceed customer expectations. Skilled in communication, organization, and problem-solving. Seeking a challenging role as a General Manager where I can utilize my leadership skills and drive business growth. Fluent in English.
Overview
35
35
years of professional experience
Work History
Branch Manager
Airgas, an Air Liquide Company
09.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Store Manager
Lowes Home Improvment
08.2004 - 02.2024
- Led training and mentoring sessions for associates to ensure understanding and mastery of daily tasks and procedures
- Implemented a sales-driven culture to consistently exceed weekly, monthly, and yearly sales targets
- Monitored employee performance, identified areas for improvement, and implemented corrective actions as needed
- Created and managed weekly schedules to ensure optimal floor coverage while adhering to fiscal guidelines
- Provided exceptional customer service and followed standard practices to optimize sales and reduce shrinkage
- Fostered customer satisfaction and streamlined store operations through relationship-building and daily problem-solving
- Oversaw inventory tracking and conducted physical inventory counts to minimize loss
- Developed and executed strategic sales initiatives that resulted in a 15% increase in store revenue during the first quarter
- Recruited, trained, and supervised a team of 20 employees, fostering a positive work environment and improving staff performance by 25%
- Managed inventory levels and reduced shrinkage by 10% through effective merchandising and loss prevention strategies
- Cultivated strong customer relationships, leading to a 20% increase in customer loyalty and repeat business
Store Manager
Toys"R"Us
06.2002 - 06.2004
- Executed sales balancing, cash reconciliation, and bank deposits to streamline opening and closing procedures
- Oversaw employee performance, pinpointed performance deficiencies, and took corrective measures
- Created weekly schedules to ensure adequate floor coverage while adhering to budgetary constraints
- Provided exceptional customer service and followed standard protocols to drive sales and reduce shrinkage
- Cultivated customer relationships, tackled daily challenges, and improved overall store operations
- Supervised inventory tracking and conducted physical inventory counts to mitigate losses
Store Manager
Circuit City
02.2000 - 06.2002
- Implemented new sales strategies
- Led a team of 50 employees to exceed monthly sales goals through effective coaching and motivation
- Managed inventory levels to minimize stockouts and reduce excess inventory
- Conducted regular performance reviews and provided ongoing training to improve employee productivity and customer satisfaction levels
Store Manager
Hastings Entertainment
08.1990 - 08.1999
- Implemented strategic merchandising techniques to drive sales and increase store profitability
- Led a team of 70 employees to consistently achieve and exceed monthly sales targets
- Developed and executed effective training programs to improve staff performance and customer satisfaction ratings
- Managed inventory levels to minimize stockouts and reduce shrinkage
Education
Business Administration -
Hardin-Simmons University
05.1987
Skills
- Inventory management
- Staff supervision
- Customer service
- Sales forecasting
- People skills
- Leadership
- Organizational skills
- Team building
- Sales-driven
Accomplishments
- Earned two nominations for Store Manager of the Year accolade.
- Demonstrated exceptional leadership and performance in retail management.
- Recognized for outstanding achievements in exceeding sales targets and customer satisfaction goals.
- Exceeded sales and profit targets annually through strategic planning and implementation.
- Demonstrated a consistent track record of surpassing financial goals.
- Successfully met and exceeded sales and profit objectives on a yearly basis.
- Consistently achieved and exceeded sales and profit targets year after year.
Hobbies and Interests
- Exploring distant lands
- Capturing moments
- Feeling the music
- Golf
Timeline
Branch Manager
Airgas, an Air Liquide Company
09.2024 - Current
Store Manager
Lowes Home Improvment
08.2004 - 02.2024
Store Manager
Toys"R"Us
06.2002 - 06.2004
Store Manager
Circuit City
02.2000 - 06.2002
Store Manager
Hastings Entertainment
08.1990 - 08.1999
Business Administration -
Hardin-Simmons University
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