Samuel Gonzalez
Joliet,IL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. love to get team members developed and engaged to have a positive work environment which will in-turn drive up retention/ guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Buffalo Wild Wings
07.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations, and procedures.
- Managed over 50 customers call per day, which helped increase sales daily
General Manager
Bulldog Ale House
11.2019 - 06.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations. Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members. Set clear expectations and created positive working environment for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off. Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled promotional food items and drink specials. This helped increase sales of this store by 5%
General Manager
Cajun Boil and Bar
11.2018 - 10.2019
- Helped owners open and set up restaurant at its new location
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Fielded customer complaints and comments.
- Carefully interviewed, selected, trained, and supervised staff. Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales. Processed in-house batching of syrups, tonics, tinctures, bitters and infusions. Got bartenders to summit there creative drinks that got to be featured on our specials menu monthly
- liquor cost went down 10% once i arrived due to employee incentive changes
Loss Prevention Specialist
Facebook
10.2017 - 11.2018
- Collecting and cataloging items found in excel and private web page, Responded to calls and emails from clients, Scheduled meetings
Senior Restaurant Manager
Old Spaghetti Factory
10.2016 - 10.2017
- Carefully interviewed, selected, trained, and supervised staff. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw FOH/ BOH personnel to maintain adequate staffing and minimize overtime. Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers concerns and handled in timely matter.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
Assistant Manager
Box office, Century Theaters
09.2013 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Sequoia High School
Redwood City, CA06.2015
Skills
- Asset Protection, Loss Prevention
- Microsoft office, apple and pc proficient (6 years)
- Scheduling and Recruitment
- Organizational Skills
- Cash Handling
- Inventory Management
- Customer Engagement
- Team Building exercises
- Retail sales
- Inventory Control and Purchasing
- Profit & Loss Proficient
- Event Planning
- Operations Management and Staff Management
Certification
- ServSafe Food Handler
- Driver's License
- ServSafe Alcohol
- First Aid Certification
Additional Information
Basset
Personal Information
Willing To Relocate: Anywhere
work at MEALS ON WHEELs charity
provide meals for the elderly and immobile around the community
Timeline
Restaurant Manager
Buffalo Wild Wings
07.2020 - Current
General Manager
Bulldog Ale House
11.2019 - 06.2020
General Manager
Cajun Boil and Bar
11.2018 - 10.2019
Loss Prevention Specialist
Facebook
10.2017 - 11.2018
Senior Restaurant Manager
Old Spaghetti Factory
10.2016 - 10.2017
Assistant Manager
Box office, Century Theaters
09.2013 - 10.2017
High School Diploma -
Sequoia High School
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