Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAM GRISSO

Rancho Cucamonga,CA

Summary

A graduate of Cal Poly Pomona and an experienced professional with over ten years of experience working effectively as a team member and over two years of leadership experience. Extensive experience completing duties requiring efficient time management and organizational skills. Excels at multitasking, communication, and independent and collaborative problem-solving. Strong team collaborator focused on achieving optimal results and adapting to changing needs. Results-driven management professional with proven ability to lead teams to success. Known for adaptability and consistently meeting changing organizational needs. Demonstrated ability in problem-solving and decision-making. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

12
12
years of professional experience

Work History

Lead Horse Handler

Friends of Leaps & Bounds Pediatric Therapy Inc.
03.2022 - Current
  • Increased efficiency in stable management tasks such as mucking out stalls, washing blankets, tack cleaning, and maintaining arena conditions.
  • Supported hippotherapy and adaptive riding sessions through diligent preparation of horses before sessions including grooming, tacking up, and warmup exercises.
  • Promoted positive behavior in horses through consistent reinforcement of desired actions during training sessions.
  • Assisted trainers in designing customized training programs tailored to meet specific performance goals for each horse.
  • Improved communication between team members by facilitating regular meetings to discuss progress updates on individual horses'' training programs.
  • Reduced injury occurrences by maintaining a safe environment for horses and handlers at all times.
  • Provided treatment for minor horse injuries.
  • Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
  • Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Optimized horse training sessions by adapting methods to suit each animal''s unique temperament and abilities.
  • Enhanced horse health by implementing proper grooming techniques and daily exercise routines.

Server

VINCE’S SPAGHETTI INC.
04.2016 - 10.2024
  • Hired as a busser in April of 2016, quickly promoted to the role of hostess and then promoted again to the role of server in December of 2016, due to strong performance and ability to work effectively as a member of a team.
  • Maintained an excellent level of customer service and satisfaction and efficiently satisfy the wants and needs of an upwards of 60 individuals on a per-shift basis.
  • Respectfully interacted with customers and proficiently respond to their needs immediately, resolving all customer complaints in a professional manner while also prioritizing customer satisfaction.
  • Adapted service approach during peak business hours and rushes to maintain customer satisfaction by adjusting time management and priorities and multitasking accordingly.
  • Sustained a teamwork mind frame, assisting other staff by helping run food and drinks, fetching needed supplies, and maintaining efficient and helpful communication.
  • Performed facility walk-throughs to assess cleanliness and preparedness at beginning, end, and throughout shifts.
  • Organized and took inventory of assorted supplies and establishment materials before, during, and at the conclusion of shifts.
  • Shared known best practices for any and all tasks and duties with other staff members to help improve restaurant efficiency.
  • Increased overall employee and team satisfaction by continually promoting a positive mentality.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Live-In Feed Crew Member

W.K. KELLOGG ARABIAN HORSE CENTER
11.2013 - 06.2014
  • Hired as the third member of the center’s Live-In Feed Crew collectively responsible for the daily feeding, watering, and stable upkeep of over 50 horses.
  • Responsible for the daily care of over 50 animals, including: feeding, watering, and cleaning and maintaining animal housing.
  • Helped keep record of eating habits and behavior of animals to help identify any abnormal activity.
  • Performed daily tasks, such as: preparing diets based on the animals’ individual needs, preparing and distributing supplements and medications, and general barn upkeep.
  • Assisted in animal exercise, immobilizations, transports, and certain veterinary procedures.
  • Stocked and organized feed, shavings, and supplements and helped maintain the organization and upkeep of storage areas.

Education

Bachelor of Arts - Sociology, Criminology

CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA
Pomona, CA
06-2017

Skills

  • Equine/animal handling and care
  • Communication
  • Barn/stable/ranch Management
  • Organization
  • Multitasking
  • Teamwork
  • Conflict Resolution/Problem-solving
  • Adaptability
  • Team leadership
  • Decision-making
  • Time management
  • Customer service

Timeline

Lead Horse Handler

Friends of Leaps & Bounds Pediatric Therapy Inc.
03.2022 - Current

Server

VINCE’S SPAGHETTI INC.
04.2016 - 10.2024

Live-In Feed Crew Member

W.K. KELLOGG ARABIAN HORSE CENTER
11.2013 - 06.2014

Bachelor of Arts - Sociology, Criminology

CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA