Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Hacker

Seattle,WA

Summary

Experienced Help Desk Technician skilled in efficiently resolving customers' technical issues to exceed client expectations. Proficient in maintaining positive communication and delivering top-notch technical support. Versatile in providing clear guidance and making a positive impact on customer interactions and engineering efforts.

Overview

9
9
years of professional experience

Work History

Security Officer

Evergreen Health
11.2023 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

IT Analyst

Overlake Hospital Medical Center
10.2022 - 12.2022
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

IT Support Engineer

Mobile Integration Workgroup
07.2022 - 09.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.

IT Help Desk Technician

Sweeney Conrad, P.S.
10.2016 - 04.2022
  • Provided Tier 1 & 2 IT support to 100+ non-technical internal users through desk side support services.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Associate of Applied Science - Computer Networking & Information Systems Security

Clover Park Technical College
Lakewood, WA
06.2016

Skills

  • Emergency Response
  • Strong focus on accuracy
  • Configuration of office devices
  • Proficient in software deployment
  • Troubleshooting expertise
  • Virtualization Technologies
  • Virtual meeting facilitation
  • Technical desktop support
  • Customer Service Expert
  • Incident reporting

Timeline

Security Officer

Evergreen Health
11.2023 - Current

IT Analyst

Overlake Hospital Medical Center
10.2022 - 12.2022

IT Support Engineer

Mobile Integration Workgroup
07.2022 - 09.2022

IT Help Desk Technician

Sweeney Conrad, P.S.
10.2016 - 04.2022

Associate of Applied Science - Computer Networking & Information Systems Security

Clover Park Technical College

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