Sam Harris
Columbia,IL
Summary
Skilled engineering manager adept at building and motivating high-performing engineering teams. Over 13 years of experience in successfully leading enterprise digital transformation projects. Clear communicator, decision maker and problem solver.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engineering Manager
Edward Jones
04.2023 - Current
- Coordinated roll-out of Salesforce chat/chatbots strategy, resulting in 40% of support channel mix, and $3 million annual savings.
- Led portfolio resource offshore strategy, resulting in $1 million and annual savings.
- Established quality engineering roadmap that led to 100% automated testing milestone within the portfolio.
Executive Director of Technology Delivery & Support
Maryville University
01.2022 - 01.2023
- Transformed the primary method of communication and actionable alerts to students via the implementation of a Slack enterprise grid, integrated bots, and a Salesforce-integrated mobile app
- Overhauled the IT project and delivery processes through the creation of a new project management office (PMO) and implementation of agile methodology.
Director of Learning Technology Delivery
Maryville University
01.2015 - 01.2022
- Executed a strategy for end-user support that leveraged Salesforce automations, Einstein chatbots, and SMS messaging to reduce support inquiries by 30%
- Established a cloud-based syllabus management platform that automated syllabi creation, approval, collection, and reporting and eliminated 100% of common syllabi errors
- Launched a mobile device 1:1 initiative consisting of over 5,500 iPads, a 97% satisfaction rating among students, and 19% identifying the initiative as a primary reason for matriculation.
Senior Instructional Technologist
Maryville University
01.2011 - 01.2015
- Headed an LMS transition completed in five months and saved the university $150,000 annually
- Coordinated a training and development program that delivered 5,000+ training workshops, resulting in a 50%+ increase in the use of the LMS.
Education
Master of Science (M.S.) - Workforce Development
Eastern Illinois University
Charleston, IL05.2011
Bachelor of Arts (B.A.) - Political Science/Pre-Law
Eastern Illinois University
Charleston, IL05.2010
Skills
- Project Management
- Leadership
- Mentoring
- Agile framework
- Product Management
- Budget Administration
- Strategic Planning
Certification
- Google Project Management
- Apple Foundations Trainer
- Jamf Certified Technician
Awards
- Maryville University Staff Member of the Year (2014)
- President’s Award for Active Learning (2016)
- President’s Award for Strategic Leadership (2020)
Timeline
Engineering Manager
Edward Jones
04.2023 - Current
Executive Director of Technology Delivery & Support
Maryville University
01.2022 - 01.2023
Director of Learning Technology Delivery
Maryville University
01.2015 - 01.2022
Senior Instructional Technologist
Maryville University
01.2011 - 01.2015
Master of Science (M.S.) - Workforce Development
Eastern Illinois University
Bachelor of Arts (B.A.) - Political Science/Pre-Law
Eastern Illinois University
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