Sam Harrison-Mendez
Pleasant Grove,UT
Summary
Bilingual immigrant and psychology graduate from Utah Valley University with a proven track record of high scores and successes. Effective communicator and mediator. Skilled at hiring, supporting, and building-up team members. Expertise in establishing and achieving personal and group goals through strong interpersonal skills.
Overview
10
10
years of professional experience
Work History
Solar Customer Care and Sales
Basic Energy
11.2021 - Current
- Cold calling at home owner's doorstep.
- Provided premium customer care and catered to needs.
- Generated over $1,000,000 in sales revenue as a first year representative.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Collaborated with admissions team members to improve overall departmental performance and reach revenue goals.
"Shift Lead Certified" Residential Coach
Daniel's Academy
09.2015 - 06.2021
- Earned rapport with autistic adolescents to help them improve in "the four pillars." Trained other staff and held emotional support sessions.
- Was trusted by the company to be responsible for the safety and wellbeing of these students when shift leading.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Consistently held a positive and empathetic demeanor toward clients and kept all relationships strictly professional.
Full-Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
10.2016 - 10.2018
- Exactly obedient to the rules and policies of the mission. Maintained a current knowledge of updated standards. Trained several missionaries and held them accountable to ensure they understood and lived by what was required.
- Woke up by 6:30am every single day for two years without missing a day (even when sick).
- Assigned to be a leader and an example to other missionaries.
- Defined new mission procedures to other missionaries to increase teaching effectiveness for better conversion rates.
- Collaborated with other non-profit organizations to build new avenues of referrals for missionaries.
- Reported data (KPIs) weekly to identify trends of effectiveness and areas that need improvement.
- Enthusiastically accepted and completed tasks assigned by superiors.
Sales Leader (Pest Control)
Joshua's
05.2015 - 08.2015
- 2nd highest producer - Achieved highest contract value for entire San Diego branch - Recognized as positive team influencer.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Managed CRM system to coordinate information from lead sources.
Retail Model
Hollister
06.2014 - 09.2014
- Merchandise promotion - face-to-face customer service.
- Managed cash register transactions accurately while adhering to company security procedures.
- Enhanced store's visual appeal by organizing merchandise displays and maintaining cleanliness.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Education
Bachelor of Science - Psychology
Utah Valley University
06.2021
High School Diploma -
Ronald Reagan High School
05.2014
Skills
- Customer Care & Relationship Building
- Interpersonal Communication Skills
- Staff Onboarding, Training, and Mentoring
- Cold-calling
- Active Listening
- Calm Under Pressure
- Data Entry
- Talent Acquisition
- Recruitment and Hiring
- Behavioral Treatment Services
Languages
Spanish
Native or Bilingual
Timeline
Solar Customer Care and Sales
Basic Energy
11.2021 - Current
Full-Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
10.2016 - 10.2018
"Shift Lead Certified" Residential Coach
Daniel's Academy
09.2015 - 06.2021
Sales Leader (Pest Control)
Joshua's
05.2015 - 08.2015
Retail Model
Hollister
06.2014 - 09.2014
Bachelor of Science - Psychology
Utah Valley University
High School Diploma -
Ronald Reagan High School
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