Summary
Overview
Work History
Education
Skills
Websites
Community Service
Timeline
Generic

Sam Hartemink

Langley,BC

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

9
9
years of professional experience

Work History

Operations Manager

Tandem Clinic
01.2025 - Current
  • Oversee daily operations of an integrative health clinic, managing front desk, inventory, staffing, scheduling, and retail.
  • Spearhead improvements in workflow, internal communication, and staff onboarding to elevate service quality.
  • Handle financial reporting, bookkeeping, and vendor negotiations; align operational decisions with clinic growth targets.
  • Develop and implement systems for efficiency in social media, patient flow, and appointment logistics.

Clinic Manager & Bookkeeper

Clayton Heights Sports & Therapy Center
01.2021 - 01.2025
  • Managed all administrative and financial functions for a clinic of 30+ staff including payroll, invoicing, and CRA remittances.
  • Reduced overdue balances by 30% through streamlined billing and collections practices.
  • Led vendor contract negotiations and initiated operational changes that raised patient satisfaction scores by 15%.
  • Introduced modern tech solutions including a dedicated texting line to improve patient communication and appointment follow-ups.

Administrative Assistant

Clayton Heights Sports & Therapy Center
08.2018 - 01.2021
  • Handled front desk operations, insurance claims, appointment scheduling, and practitioner support.
  • Played a key role in team training, patient flow coordination, and system upgrades during high-volume periods.

Customer Service Associate

Valley Centre Liquor Store
08.2016 - 12.2021
  • Maintained smooth daily operations, including inventory, cash management, and customer relations.
  • Consistently recognized for professionalism, adaptability, and reliability during peak hours.

Education

Diploma - General Studies

Douglas College
New Westminster, BC
01.2021

High School Diploma -

Frank Hurt Secondary
Surrey, BC
01.2014

Skills

  • Clinic Operations & Workflow Optimization
  • Financial Oversight & Bookkeeping
  • Staff Leadership & Cross-Functional Team Management
  • Client Satisfaction & Patient Experience
  • Digital Marketing & Social Media
  • Strategic Planning & Vendor Negotiations
  • EMR Systems
  • QuickBooks
  • Scheduling Platforms
  • Crisis Management & Conflict Resolution
  • Inventory & Product Management

Community Service

Volunteer, Cloverdale Community Kitchen, 2021-2024, Monthly support in a high-volume kitchen setting, including meal prep and service for community outreach programs.

Timeline

Operations Manager

Tandem Clinic
01.2025 - Current

Clinic Manager & Bookkeeper

Clayton Heights Sports & Therapy Center
01.2021 - 01.2025

Administrative Assistant

Clayton Heights Sports & Therapy Center
08.2018 - 01.2021

Customer Service Associate

Valley Centre Liquor Store
08.2016 - 12.2021

Diploma - General Studies

Douglas College

High School Diploma -

Frank Hurt Secondary

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