Sam Hernandez
El Campo,Texas
Summary
Dynamic Technical Support Lead at Central Market HEB, adept at enhancing customer service through innovative support processes. Proven expertise in multitasking and problem-solving, while training new team members. Recognized for exceptional communication skills and a commitment to reliability, driving successful project implementations and fostering collaboration across departments.
Overview
27
27
years of professional experience
Work History
Technical Support Lead
Central Market HEB
Houston, TX
08.1998 - Current
- Developed and implemented technical support processes to improve customer service.
- Interacted effectively with customers via phone, email, chat or other mediums.
- Prioritized tasks based on urgency and customer impact.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Maintained an up-to-date knowledge base of commonly encountered issues.
- Collaborated with other departments to ensure successful implementation of new technologies.
- Responded promptly to requests from other departments.
- Provided technical guidance and training to new members of the team.
Education
High School Diploma -
Rice High School
Altair, Tx05-1988
Skills
- Scheduling
- Training and mentoring
- Customer support management
- Technical support coordination
- Customer support
- Organizational skills
- Multitasking and prioritization
- Time management
- Reliability
- Excellent communication
- Customer service
- Analytical thinking
- Tracking and documentation
- Problem-solving abilities
- Attention to detail
- Teamwork
Affiliations
- gardening
- reading
- travel
- enjoy watching foreign films
Languages
Spanish
Professional
References
References available upon request.
Timeline
Technical Support Lead
Central Market HEB
08.1998 - Current
High School Diploma -
Rice High School
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