Sam Hough
Williston
Summary
Dynamic Service Leader with extensive experience at Halliburton Energy Services, driving operational efficiency and enhancing customer satisfaction. Proven track record in asset management and team leadership, successfully generating over $100 million in revenue while fostering a culture of continuous improvement. Exceptional communication skills and a commitment to safety compliance ensure optimal service delivery.
Overview
2026
2026
years of professional experience
Work History
Service Leader
Halliburton Energy Services
06.2019 - Current
- Coordinated staff schedules to optimize coverage and efficiency during peak periods.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Streamlined processes to improve workflow, reducing response times by implementing best practices.
- Evaluated performance metrics to drive continuous improvement initiatives across service teams.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Responsible for overseeing recruitment, onboarding and training initiatives, as well as implementing appropriate disciplinary measures and managing employee separations when required.
- Direct supervisor for a team of up to 40 employees and accountable for the management of assets valued at approximately $50 million.
- Led a team responsible for generating in excess of $100 million in revenue.
Service Supervisor 1, 2, & 3
Halliburton Energy Services
10.2014 - 06.2019
- Supervised daily service operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service protocols and best practices to enhance team performance.
- Implemented process improvements, resulting in increased operational efficiency and reduced service times.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty among clients.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
Service Operator 1 & 2
Halliburton Energy Services
09.2013 - 10.2014
- Operated and maintained machinery to ensure efficient service delivery.
- Monitored production processes for quality assurance and compliance with standards.
- Collaborated with team members to streamline operations and enhance service efficiency.
- Conducted routine inspections and preventive maintenance on equipment and tools.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented process improvements that reduced downtime and enhanced workflow productivity.
- Managed inventory levels, ensuring timely availability of supplies for uninterrupted operations.
- Resolved customer inquiries quickly, providing exceptional service to enhance satisfaction levels.
Operator Assistant 1 & 2
Halliburton Energy Services
12.2010 - 08.2013
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Monitored equipment performance, performing routine maintenance to minimize downtime.
- Collaborated with team members to optimize workflow and achieve daily production targets.
Sales Associate
Lowes Home Improvment
2007 - 2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems accurately while processing transactions efficiently.
- Maintained store displays and organized merchandise to ensure appealing presentations.
- Collaborated with team members to achieve daily sales targets and improve service quality.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls06-2007
Skills
- Asset management
- Team leadership
- Exceptional communication
- Coaching individuals
- Financial acumen
- Safety monitoring
- Compliance verification
- Safety compliance
- Effective vendor collaboration
- Job prioritizing
- Data entry and analysis
- Employee motivation
- OSHA compliance
- Professional communication
- Relationship building
Timeline
Service Leader
Halliburton Energy Services
06.2019 - Current
Service Supervisor 1, 2, & 3
Halliburton Energy Services
10.2014 - 06.2019
Service Operator 1 & 2
Halliburton Energy Services
09.2013 - 10.2014
Operator Assistant 1 & 2
Halliburton Energy Services
12.2010 - 08.2013
Sales Associate
Lowes Home Improvment
2007 - 2010
High School Diploma -
Columbia Falls High School
Similar Profiles
Billi McCormickBilli McCormick
Wireline Operator at Halliburton Energy ServicesWireline Operator at Halliburton Energy Services
Matthew CrisseyMatthew Crissey
Senior Pump Technician at Halliburton Energy ServicesSenior Pump Technician at Halliburton Energy Services
Jose Miguel VieraJose Miguel Viera
Field Service Coordinator at Halliburton Energy ServicesField Service Coordinator at Halliburton Energy Services
Kellen KrebsbachKellen Krebsbach
Sales Consultant at Johnson Brothers Liquor CompanySales Consultant at Johnson Brothers Liquor Company
Brian CongerBrian Conger
Returns Processor at Gardners Supply CoReturns Processor at Gardners Supply Co