Jira
SAM HOURANI
Moorefield Station,VA
Summary
Dynamic Senior Product Owner with a proven track record of delivering innovative solutions, enhancing user satisfaction, and driving engagement through agile methodologies and cross functional collaboration. Skilled in optimizing product development processes, reducing time-to-market. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Senior Product Owner
Ascendion Inc.
01.2023 - Current
- Lead team of 10+ in development and launch of SaaS platform (Lenovo Regulatory Compliance Project), resulting in 40% increase in customer engagement and 30% increase in annual recurring revenue within first year.
- Spearheaded Agile transformation for product development team, improving delivery timelines by 25% and increasing team productivity by 30%.
- Enhanced product quality by implementing agile methodologies, prioritizing and continuously refining backlog priorities with over 200+ user stories and features based on market research, customer feedback, and business value.
- Improved user experience through regular collaboration with UX/UI designers and incorporating feedback from endusers, leading to 50% reduction in user churn and 35% improvement in customer satisfaction scores.
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
- Worked closely with Product Manager to define requirements for RCA Features and to prioritize backlog and ensure user stories that are comprehensive, accurate, and address market requirements.
Senior Product Owner
Insight Global (Ally Financial)
09.2021 - 12.2022
- Delivered new cloud security architecture project 6 months ahead of schedule, resulting in 15% reduction in mean time to detect and respond to security incidents
- Implemented data-driven backlog prioritization and key features, increasing user engagement by 25% and decreasing phishing attempts by 10%
- Reduced mean time to resolution for security incidents by 30% through data-driven incident response workflow, minimizing downtime and improving customer satisfaction.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Delivered market-leading products, ensuring alignment with overall business strategy and customer needs.
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Developed detailed product roadmaps, providing clear direction for development team and stakeholders.
- Established strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
Senior Product Owner
AT&T
09.2017 - 08.2021
- Directed user research, increasing cyber-threat detection by 20% through stakeholder collaboration
- Achieved 14% reduction in development time and 32% increase in code reusability with modular, reusable solutions
- Led data-driven feature prioritization, resulting in 12% increase in user engagement and 5% decrease in customer churn.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
- Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Established strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
Senior Network Engineer
APEX Systems Inc. (Lumen)
09.2016 - 08.2017
- Increased network uptime by 30% through proactive monitoring and implementation of custom alerting system, preventing $16M in downtime costs.
- Successfully deployed 15 major application updates with zero downtime and minimal user impact, ensuring smooth service delivery.
- Enhanced network security by 24% through identification and implementation of advanced threat prevention tools, blocking over 100 potential security incidents.
- Streamlined release procedures for infrastructure changes, reducing deployment time by 20% and improving release efficiency.
- Collaborated closely with IT, application teams, and vendors to troubleshoot and resolve complex technical issues, maintaining high service levels.
- Regularly analyzed network performance metrics and identified bottlenecks, implementing optimization strategies that lowered latency by 15%.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
Network Engineer II
Harris Corporation
09.2013 - 08.2016
- Participated in systems installation, upgrade, monitoring and troubleshooting of multi- vendor environments to optimize network performance.
- Collaborated with internal stakeholders to identify needs and design customized solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
Network Engineer
TEKsystems Inc.
05.2009 - 08.2013
- Supported customers of DOD-managed Network Services for Verizon by gathering requirements for infrastructure projects and troubleshooting, installing, and configuring Cisco and Juniper routers, switches, and firewalls.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Diagnosed and resolved issues with Verizon transport SONET networks and customer circuits (T1, T3, OC-3 through OC-48).
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
Education
M.S. in Computer Engineering - Computer Networking And Telecommunications
George Washington University
Washington, D.C.08.2000
B.S. in Electrical Engineering -
George Mason University
Fairfax, VA07.1993
Skills
- Product Strategy & Roadmap Development
- Agile Methodologies (Scrum, SAFe)
- User Story Creation & Refinement
- Backlog Prioritization & Grooming
- Stakeholder Management
- Cross-Functional Team Leadership
- Data-Driven Decision Making
- User Research & Persona Development
- Customer-Centric Mindset
- Competitive Analysis
- Customer Empathy
- Design thinking
- Product Lifecycle Management
- Data-Driven Decision Making
- User Research & Persona Development
- Customer-Centric Mindset
Certifications Training
- Scaled Agile Framework (SAFe) Product Owner/Product Manager
- Agile Fundamentals
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 14 in the development of Lenovo RCA platform.
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
- Achieved a 20% reduction in time-to-market by streamlining the agile development process and enhancing cross-functional team collaboration with accuracy and efficiency.
- Achieved a 50% improvement in feature deployment speed through effectively helping with the refinement of the CI/CD pipeline and automation strategies.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- SAFe Agile
Software
Azure DevOp
Confluence
Figma
Timeline
Senior Product Owner
Ascendion Inc.
01.2023 - Current
Senior Product Owner
Insight Global (Ally Financial)
09.2021 - 12.2022
Senior Product Owner
AT&T
09.2017 - 08.2021
Senior Network Engineer
APEX Systems Inc. (Lumen)
09.2016 - 08.2017
Network Engineer II
Harris Corporation
09.2013 - 08.2016
Network Engineer
TEKsystems Inc.
05.2009 - 08.2013
M.S. in Computer Engineering - Computer Networking And Telecommunications
George Washington University
B.S. in Electrical Engineering -
George Mason University
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