Summary
Overview
Work History
Education
Skills
Timeline
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Sam Isbell

Sam Isbell

Parker,CO

Summary

Energetically led The Gaylord Rockies to a 77% guest satisfaction rate, showcasing exceptional staff management and customer engagement skills. At Perry's Steakhouse, fostered upscale client relationships and excelled in inventory control. Awarded 'Manager of the Year' for outstanding leadership and performance improvements, embodying a blend of strategic organization and a passion for hospitality excellence.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

The Gaylord Rockies
02.2024 - Current
  • Managed $11.3 million in annual revenue sales.
  • Oversaw daily activities and coordination of more than 80 personnel.
  • Reserved space, equipment and personnel needed to facilitate private events.
  • We have increased our guest scores from a 62% satisfaction rate to a 77% over 2024.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant General Manager

Perry's Steakhouse
05.2022 - 02.2024
  • Fostered strong relationships with upscale clientele. Marketed premium wines and luxury storage locker services featuring custom logos.
  • Organized and coordinated private dining events for up to 500 guests.
  • Divided responsibilities among other managers and created training programs for their departments.
  • Coordinated interviews, hiring procedures, onboarding processes, and background checks.
  • Managed payroll, inventory, ordering, scheduling, and timekeeping systems accurately and efficiently.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Monitored dining room activity throughout shift; addressed any issues quickly and professionally.

F&B Manager

Corinne @ Le Meridien
11.2020 - 05.2022
  • Promoted internally for management training in April 2021.
  • Honored with 'Manager of the Year' award during final month at hotel.
  • Led departmental reviews and participated in Guest Satisfaction Review Committee. About two months after I started, we achieved #1 Restaurant in Denver on TripAdvisor and maintained that until I left. I engaged with guest feedback on multiple review platforms to maintain positive relations.
  • Managed comprehensive steps for new employee onboarding. Streamlined various aspects of onboarding including documentation and assessments.
  • Created detailed reports on daily sales activity, labor costs, budget variances.

Education

University of Phoenix - Business And Financing in General Management

University of Phoenix
Online
06-2026

High School Diploma -

Leeds High School
Leeds, AL
05.2015

Skills

  • Aloha
  • Inventory control and record keeping
  • Organization and prioritization
  • Staff management
  • Certified in EMC/Micros POS systems
  • Purchasing and Ordering
  • Triple Seat and Open Table
  • Hot Schedules and Atlas
  • Indeed
  • ADP
  • Provi, Compeat, Hotshop
  • Customer-oriented
  • TIPS certified
  • Full-service restaurant background
  • Customer engagement
  • Staff scheduling
  • Fine dining, upscale restaurant

Timeline

Restaurant Manager

The Gaylord Rockies
02.2024 - Current

Assistant General Manager

Perry's Steakhouse
05.2022 - 02.2024

F&B Manager

Corinne @ Le Meridien
11.2020 - 05.2022

University of Phoenix - Business And Financing in General Management

University of Phoenix

High School Diploma -

Leeds High School

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Sam Isbell